Debbie Rose Esguia

BRANCH OPERATIONS

• Act as manpower pool in filling in temporary vacancies of officers in branches and providing quality service to clients. Performs spot- checking on Cash in Vault (CIV), ATM, Teller's Checks, and Other Cash Items (COCI) and numbered forms for Lean Branches

CUSTOMER SERVICE

• Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.

• A C- Signor, or Official Assistant handles customer inquiries, complaints, and needs.
• Official Assistant to Service Manager.
• Bank Vault and ATM custodian.
• Co- signatory on MC/ GC and Cash Proof Balancing.

Welcomes customer with a friendly demeanor, offering product information, and assisting them in finding items. Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.