Debbie Martinez

Total Experience in Fast Moving Consumer Goods Recruitment:2 years

Total Experience in BPO recruitment :4 Years and 3 mos

Management Experience :6 years

Verticals supported :Telco, Retail, Sales, Travel and Healthcare

Direct Reports Handled :HR Sourcing Specialists,HR staffs, HR leads generation specialists, HR channel specialists,HR Prescreening Recruiters

CONCENTRIX– September 2019 to PRESENT

HR TALENT SOURCING ASSOCIATE (Mid-senior level)

· Oversee site recruiting and sourcing initiatives, satellite recruiting campaigns, budget allocation and process improvement.

· Oversee talent sourcing issues for Naga site and is responsible for coordinating improvement action plans.

· As a support professional in the talent acquisition team, I play a vital role in assisting recruiting managers and specialists in the seamless implementation and effective utilization of tools, processes, procedures, materials, templates (both existing and newly developed), and systems. I serve as a point of contact for ad hoc issues that may arise during the hiring process, providing consultation and actively participating in resolution management.

· Create and implement effective sourcing strategies to identify and engage potential candidates. Evaluates the effectiveness of various sourcing channels, its effectiveness to the program’s need and ensure fill rate and quality of hires.

· Conduct market research to stay informed about industry trends, salary benchmarks, and competitor hiring practices.

· Analyze talent landscapes to identify areas of opportunity and potential challenges.

ACHIEVEMENTS:

· Lifted Naga’s hiring ramp from an average of 23 hc hiring in a month to 140 per month.

· Because of good talent sourcing performance was able to spur growth and add additional four accounts on top of the existing healthcare account.

· Was awarded as an elite top performer with the highest KPI last May and June 2021.

· Was awarded as an Innovation Awardee last Talent Acquisition Year End Townhall Meeting, December 2021.

· Was awarded as an elite top performer with the highest KPI last June 2023.

· Was given Recognition Awards for Exemplary Performance for that specific quarter in our Talent Acquisition Quarter 2, Townhall Meeting,August 2023.

• Provide leadership and guidance to a team of HR Specialists, coordinators, and support staff.Set performance expectations, conduct regular performance reviews, and offer professional development opportunities.
• Collaborate with HR leadership and other departments to align recruitment strategies with overall organizational goals.
• Develop and implement strategic recruitment plans to address current and future staffing needs.
• Continuously evaluate and enhance recruitment processes to increase efficiency and effectiveness.
• Implement best practices and industry standards in the recruitment process.
• Foster a collaborative and positive team culture.
  Work closely with other HR functions, such as compensation and benefits, to ensure a cohesive and integrated approach to talent acquisition.
• Oversee the end-to-end recruitment process, from job requisition to onboarding.
• Ensure a consistent and positive candidate experience throughout the hiring.
  

ACCOMPLISHMENTS:

· Held monthly consultation meeting with all business unit HR Specialist and staff to discuss HR monthly operations, challenges and targets. Discussed in detail the HR scorecard per business unit. Design recruitment strategies that will help in recruitment process as well as identify the problems that affect recruitment and offer solutions to it.

· Built strategic coaching and mentoring programs for HR specialists to further equip them and help them in their line of work.

· Spearheaded the recruitment for the period of July –September, 2017 as part of the management start-up team (HR, SALES OP, ADMIN) in preparation for the new shell retail stations that was built in Laguna specifically located at Sta.Rosa, San Pedro and San Antonio.

· Created recruitment plan in preparation for the opening of the new shell retail outlets. Held successful recruitment activities in Laguna area and established partnership with local PESO offices, schools (public, private, and technical vocational) and as well as local government units.

· Trained and onboard new shell employees at Shell Retail Academy located at Tunasan, Muntinlupa equipping them with the knowledge of ‘shell way of selling’ as well as company policies and procedure.

DUTIES & RESPONSIBILITIES

· To oversee day to day HR activities and other services.

• Talent Acquisition/Recruitment this includes developing job descriptions preparing job advertisement, checking application forms, shortlisting, interviewing, and selecting candidates.
• Employee relations and retention
• Working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
• Dealing with grievances and implementing disciplinary procedures.
• Oversee employees ensuring that all are aligned with company policy, rules and regulations.
• Make sure that HR policies and decisions are always align with the labor code.
• Maintain and update employee records/201 file/employee appraisal

Issues and draft memorandums/attend job fairs /monitor absences and tardiness.

• Conduct orientation to the newly hire employees.
• Helping draw up plans for future personnel needs.
• Attend seminars/events sponsored by Nestle DMG’s (Distributor Management Group) for HR cascades and involvements.
• Create networks and channels for recruitment/talent acquisition
• Prepares all records and checklist for quarterly Nestle’ Audit

Perform other related duties as required and assigned.

ACCOMPLISHMENTS:

· Passed Nestle’ HR Certification held at ACE Hotel Water and Spa, Pasig City last February 17-19, 2016.

· Consecutively passed two Nestle’HR DCAR (Distributor Capability Assessment Rating) audit within one year of tenure.

DUTIES & RESPONSIBILITIES:

1) Assists the director and counselors of their schedules with their clients

2) Communicate with clients and answer their queries

3) Take orders and address complaints (if any)

4) Compile, copy, sort and file records of office activities and transactions

5) Operate office machines (desktop computer, printer, scanner, telephone)

6) Do basic bookkeeping ,disburse client fees, prepare the director and counselors professional fees

ACCOMPLISHMENTS:

· Organizes all psychometrician assessment tools

· Created social media platforms for wide distribution of arrays of services that the office is offering

· Created inventory of all office tools and equipment, transferred them into excel for monthly inventory purchase and checking

· Organizes all counselor 201 files as well as office clients records and payment history.