Debayan Roy
Senior Technical Writer
Global Experience: APAC, Philippines | Relocation-ready: India
Summary
Senior Technical Writer with 12+ years of experience delivering product, help center, and platform documentation for global technology organizations. Currently owning editorial review and documentation quality for a large-scale consumer video platform, collaborating with product, engineering, and editorial stakeholders across geographies. Proven in documentation governance, quality metrics improvement, and mentoring writers in agile environments.
Overview
12
12
years of professional experience
Work History
Senior Technical Writer
Cognizant Technology Solutions Philippines Inc.
04.2023 - Current
- Leading review workflows for a global video platform’s external help center and internal KB
- Collaborating with product and engineering teams to deliver high-quality user content
- Owning content quality, consistency and clarity across all documentation through review, thereby increasing quality scores from 67% to 94%
- Acting as a point of contact for the Editorial team while mentoring junior writers on best practices and fostering professional development
- Standardized process improvements for agile delivery, saving up to 45 minutes per request
Technical Writer
Cognizant Technology Solutions India Pvt. Ltd.
05.2019 - 04.2023
- Created and reviewed technical documents, user manuals, and knowledge base articles
- Contributed to internal style guide development
- Managed version control and timely updates of documents through effective project tracking and organization skills
Technical Writer
Procentris Inc.
01.2018 - 05.2019
- Developed and managed approximately 11+ client-facing documentation (Release notes, User Manuals and internal SOPs)
- Worked closely with QA and development teams to ensure accuracy
- Worked on documentation and FAQs for a global payment processing company
Content Writer & Copywriter
UrsDigitally (A MaxMobility Venture)
10.2016 - 01.2018
- Managed brand tone and messaging across platforms
- Crafted SEO-friendly content for websites, brand campaigns and blog posts to increase organic traffic
- Completed thorough research into assigned topics
Web Content Writer
The Prime – Luxury Watch Boutique
04.2016 - 09.2016
- Edited and curated product descriptions and blog content
- Enhanced online visibility through targeted content strategies
- Contributed ideas during brainstorming sessions with marketing team members, fostering a collaborative environment
Content Writer – Study Materials
George Telegraph Group (GSCE)
03.2014 - 04.2016
- Led content development for academic materials
- Managed a team of proofreaders, DTP operators, and editors
Education
Bachelor of Arts (Honours) - Literature
Presidency College
Kolkata07-2009
Skills
- Editing, Proofreading and Quality Assurance
- Standard Operating Procedure (SOPs) and Knowledge Base Articles
- Product Documentation
- Release notes and FAQs
- Content Strategy
- UX Writing
Tools
Adobe Experience Manager, Google Connect Composer, Buganizer, FogBugz, Adobe Workfront, Adobe Captivate, Whatfix, MS-Office Suite, Google Workspace, GitHub, Confluence, Gemini, Copilot, Claude, Perplexity.
Methodologies
- Cross-functional collaboration with mentoring and training
- Knowledge of DITA and Markdown
- Style guide compliance (e.g. MSTP, AP Stylebook, Google Style Guide)
- Agile, Waterfall and Scrum methodology
- DDLC and SDLC
Timeline
Senior Technical Writer
Cognizant Technology Solutions Philippines Inc.
04.2023 - Current
Technical Writer
Cognizant Technology Solutions India Pvt. Ltd.
05.2019 - 04.2023
Technical Writer
Procentris Inc.
01.2018 - 05.2019
Content Writer & Copywriter
UrsDigitally (A MaxMobility Venture)
10.2016 - 01.2018
Web Content Writer
The Prime – Luxury Watch Boutique
04.2016 - 09.2016
Content Writer – Study Materials
George Telegraph Group (GSCE)
03.2014 - 04.2016
Bachelor of Arts (Honours) - Literature
Presidency College