Dean Patrick Cosico

• Resolved high-level issues of the customer to meet customer satisfaction. Mitigating
possible complaint to avoid future possible abrasion.

• Handled customer complaints and resolved issues that can't be handled at the front line
level.

• Answered inbound calls from patients and providers to answer their health insurance
inquiries

• Provide explanation to the patient about the status of their claims and authorization.

• Educated patients about their copayment,coinsurance, deductible and Maximum out of
pocket benefits to make sure that they are well aware of their cost share prior doctor’s
visit and prior having certain healthcare services.

• Addressed patient’s question in Insurance Verification, Enrollment and Benefits (vision ,
hearing and dental) for patient’s to maximize their healthcare insurance benefit.

• Help patients to locate participating providers and help schedule their doctor’s
appointment

• Assisted patients in filing grievances and ordering over the counter medication to make
them feel that they are receiving the quality of care and service that the insurance is
offering.

• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Managed high levels of call flow and responded to technical support needs.
• Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.