Deanne Desiree Navarro
Tacloban City, Province of Leyte
Summary
Skilled in data entry and office administration, enhanced data accuracy by conducting quality checks at the Department of Social Welfare and Development. Demonstrated exceptional customer support at Concentrix, managing high call volumes and resolving complex issues, leading to increased client satisfaction. Proven ability to maintain confidentiality and improve document organization, showcasing strong computer skills and professional composure.
Overview
4
4
years of professional experience
Work History
Administrative Assistant II
Department Of Social Welfare And Development
11.2023 - 03.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory per of office supplies and placed orders.
Data Encoder
Department Of Social Welfare And Development
03.2023 - 04.2023
- Prepared approximately 150 source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained database by entering new and updated information.
Call Center Representative
Concentrix
10.2021 - 02.2022
- Managed approximately 80 incoming calls while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Data Encoder
Department Of Social Welfare And Development
01.2020 - 08.2020
- Prepared approximately 200 source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained database by entering new and updated information.
Education
Education - Supplemental - Secondary Education
Leyte Colleges
Paterno St, Tacloban City, Leyte04-2022
Bachelor of Science - Information Technology
Eastern Visayas State University
Salazar St, Downtown, Tacloban City, Leyte06-2019
Skills
- Data entry
- Computer skills
- Office administration
- Motivated and willing to learn new things
Timeline
Administrative Assistant II
Department Of Social Welfare And Development
11.2023 - 03.2024
Data Encoder
Department Of Social Welfare And Development
03.2023 - 04.2023
Call Center Representative
Concentrix
10.2021 - 02.2022
Data Encoder
Department Of Social Welfare And Development
01.2020 - 08.2020
Education - Supplemental - Secondary Education
Leyte Colleges
Bachelor of Science - Information Technology
Eastern Visayas State University
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