Dean James Jorquia
Taytay, Province of Rizal
Summary
Dynamic professional with a proven track record at Foundever and Quantrics Enterprises, excelling in customer service and software development. Skilled in active listening and critical thinking, I significantly enhanced customer satisfaction and software usability. Demonstrated ability to resolve complex issues, leading to increased loyalty and system reliability. Achieved process improvements, underscoring a commitment to excellence and efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Foundever
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Programmer
Quantrics Enterprises
05.2018 - 08.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Identified opportunities for process improvement, leading to a more efficient development cycle.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
- Reduced system errors and improved reliability through rigorous debugging processes.
- Participated in peer code reviews, providing constructive feedback aimed at improving the quality of team deliverables.
Education
Bachelor of Science - Computer Science
ACLC College of Taytay
Taytay, Province Of Rizal, Philippines04-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer support
- Written and oral communication
- Customer satisfaction
Certification
English Proficiency - December 2014
Web Page Development - December 2014
Computer Ethics - January 2015
Timeline
Customer Service Representative
Foundever
09.2024 - Current
Programmer
Quantrics Enterprises
05.2018 - 08.2022
Bachelor of Science - Computer Science
ACLC College of Taytay
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