DEAN TARNATE
Sales Development Representative
Baguio City
Summary
Highly organized and efficient sales professional with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions.
Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets.
Overview
18
18
years of professional experience
Work History
Sales Development Representative
GIGGSTER
02.2022 - 12.2024
- Conducted high-volume outbound calls to identify and engage potential venue partners, highlighting the benefit that listing on our platform is completely free, with Giggster working purely on commission for completed events
- Clearly articulated Giggster's value proposition to venue managers and decision-makers, emphasizing our commission-based model to convince them of the advantages of listing their venues on our platform
- Build and maintain a strong pipeline of leads through cold calling and email outreach, ensuring consistent achievement or exceeding of monthly venue publishing targets by effectively gathering all necessary information for venue profile creation
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
Office Clerk
MUNICIPAL GOVERNMENT OF LAZI
03.2018 - 06.2019
- Processed appraisal and assessment services of Real Properties as well as Tax Mapping and Land Identification Services
General Reservations
SITEL – Baguio
08.2012 - 04.2013
- Booked flights and answered general inquiries
- Assisted new agents on the production floor
- Took escalation calls from Tier 1 agents and helped them in the processes of the account
Shop Assistant
CORDILLERA CAREER DEVELOPMENT COLLEGE
10.2010 - 08.2012
- Managed the operations of an internet shop
- Photocopied school materials for both teachers and students
- Encoded researches and exams
Customer Resolutions Servicing
AEGIS PEOPLE SUPPORT BAGUIO
05.2010 - 10.2010
- Collected payments for loan over dues
- Provided solutions to borrowers who cannot make payments through customer service
General Reservations
INTERCONTINENTAL HOTELS GROUP
04.2009 - 02.2010
- Booked hotel reservations and answered general inquiries about a certain hotel of choice and other queries
- Enrolled members to the company’s loyalty program
Customer Service Representative
SITEL – Baguio
06.2007 - 02.2009
- Booked flights and answered general inquiries
- Took note of guests’ complaints and concerns
- Handled booking procedures for corporate accounts of the airline
- Provided alternative flights for inconvenienced passengers when their flights were delayed and cancelled
Education
Bachelor of Science - Computer Science
University of The Cordilleras
04.2001 -
Skills
CRM management
CRM tracking
Cold calling
Customer relationship building
Lead qualification
Email outreach
Multitasking Abilities
Active listening
Attention to detail
Reliability
Time management abilities
Task prioritization
Timeline
Sales Development Representative
GIGGSTER
02.2022 - 12.2024
Office Clerk
MUNICIPAL GOVERNMENT OF LAZI
03.2018 - 06.2019
General Reservations
SITEL – Baguio
08.2012 - 04.2013
Shop Assistant
CORDILLERA CAREER DEVELOPMENT COLLEGE
10.2010 - 08.2012
Customer Resolutions Servicing
AEGIS PEOPLE SUPPORT BAGUIO
05.2010 - 10.2010
General Reservations
INTERCONTINENTAL HOTELS GROUP
04.2009 - 02.2010
Customer Service Representative
SITEL – Baguio
06.2007 - 02.2009
Bachelor of Science - Computer Science
University of The Cordilleras
04.2001 -
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