Dean Earl Patrich Ortega
Imus
Summary
Results-driven and highly experienced operations manager with a strong background in managing large teams, streamlining processes, and optimizing business performance across various sectors including health technology, retail, and pharmacy operations. Skilled in strategic planning, process improvement, and team leadership with a proven track record of exceeding organizational goals. Known for enhancing operational efficiency, driving customer satisfaction, and building strong cross-functional relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Manager - Marketplace
KonsultaMD App - Healthnow Inc
01.2023 - 01.2024
- Led the operations of the marketplace segment, overseeing daily activities and ensuring smooth business operations
- Managed a team of 4 members, driving performance, productivity, and collaboration across functions
- Developed and implemented strategies for improving marketplace operations, which led to a 25% improvement in service delivery and customer satisfaction
- Coordinated with cross-functional teams to ensure operational goals aligned with corporate objectives
Fulfillment Lead
KonsultaMD App - Healthnow Inc
01.2022 - 01.2023
- Directed the fulfillment operations, ensuring timely and accurate order processing, distribution, and delivery of healthcare services
- Trained and supervised a team of 4 employees, fostering a positive work culture and ensuring adherence to company standards
- Analyzed performance data and implemented process improvements to increase fulfillment accuracy by 25%
- Ensured compliance with regulatory standards and company policies, minimizing errors and operational risks
Category Manager
KonsultaMD App - Healthnow Inc
01.2021 - 01.2022
- Managed multiple healthcare service categories, including pricing, marketing, and vendor negotiations
- Conducted market analysis to ensure competitiveness and identify new business opportunities within the healthcare sector
- Collaborated closely with product and marketing teams to develop promotional strategies and improve customer engagement
Area Manager - Pharmacy
Healthway Inc
01.2020 - 01.2021
- Oversaw pharmacy operations across 5 locations, ensuring compliance with industry regulations and best practices
- Managed inventory, staff, and operational budgets, reducing costs while maintaining service quality
- Worked with senior management to develop strategies that improved customer retention and expanded the customer base
Area Operations Manager
Zapfam Inc - Generika Corp Franchise
01.2018 - 01.2020
- Oversaw pharmacy operations across 30 locations, ensuring compliance with industry regulations and best practices
- Supervised daily operations across multiple pharmacy branches, ensuring smooth and efficient service delivery
- Developed and implemented operational procedures to increase efficiency and reduce costs
- Improved sales performance by 10% through effective staff training and performance management
- Monitored inventory levels and ensured adequate stock to meet customer demand
Area Operations Manager Trainee
Puregold Price Club Inc
01.2017 - 01.2018
- Gained experience in managing store operations, including inventory management, staffing, and customer service
- Trained in areas such as sales forecasting, budgeting, and quality control, laying the foundation for future leadership roles
- Assisted in the successful implementation of promotional strategies, improving store revenue
Store Operations Manager
Puregold Price Club Inc
01.2011 - 01.2017
- Managed the day-to-day operations of a high-volume retail store, overseeing sales, staff, inventory, and customer service
- Implemented operational strategies that improved store efficiency
- Conducted regular performance evaluations and provided training to improve staff skills and customer service quality
- Played a key role in inventory control, reducing shrinkage and ensuring stock availability
Education
Bachelor of Science - Business Administration
Philippine School of Business Administration
Manila05-2011
Skills
- Leadership & Team Management
- Operations Optimization
- Strategic Planning & Execution
- Vendor & Supplier Management
- Data Analysis & Reporting
- Customer Service Excellence
- Team leadership
- Customer service
- Employee relations and conflict resolution
- Staff training
- Management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Continuous improvements
- Delegation
Certification
[List any relevant certifications, training, or courses, e.g., 'Certified Operations Manager (COM) - Year']
References
Available upon request.
Timeline
Operations Manager - Marketplace
KonsultaMD App - Healthnow Inc
01.2023 - 01.2024
Fulfillment Lead
KonsultaMD App - Healthnow Inc
01.2022 - 01.2023
Category Manager
KonsultaMD App - Healthnow Inc
01.2021 - 01.2022
Area Manager - Pharmacy
Healthway Inc
01.2020 - 01.2021
Area Operations Manager
Zapfam Inc - Generika Corp Franchise
01.2018 - 01.2020
Area Operations Manager Trainee
Puregold Price Club Inc
01.2017 - 01.2018
Store Operations Manager
Puregold Price Club Inc
01.2011 - 01.2017
Bachelor of Science - Business Administration
Philippine School of Business Administration
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