DEAH MAY A. GALBO
Financial Management
Muntinlupa
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bpi
Muntinlupa
05.2019 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Associate
BPI
Muntinlupa
01.2017 - 04.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
AML/KYC Analyst
BPI
Muntinlupa
06.2016 - 11.2016
- Conducted KYC formality reports on questionable accounts and transactions.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Educated staff on anti-money laundering and financial crimes to escalate concerns to senior members of PSR team.
- Determined customer risk ratings based on analysis and research findings.
Education
Bachelor of Science - Banking and Finance
Lyceum of Alabang
Tunasan
SECONDARY - undefined
Muntinlupa National Highschool Annex
Skills
Customer Needs Assessmentundefined
Accomplishments
- Exceeded monthly quota over millions sales
- Supervised team of 10 staff members.
- Awarded “Employee Top referror” in 2019-2022.
- Brought in 250 new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Details
Age. : 27 Years old
Birthday. : April 17, 1996
Birthplace. : Alabang, Muntinlupa City
Gender. : Female
Height. : 5'3
Weight. : 50kg
Civil Status : Single
Religion : Roman Catholic
Timeline
Sales Associate
Bpi
05.2019 - 06.2023
Customer Service Associate
BPI
01.2017 - 04.2019
AML/KYC Analyst
BPI
06.2016 - 11.2016
Bachelor of Science - Banking and Finance
Lyceum of Alabang
Tunasan
SECONDARY - undefined
Muntinlupa National Highschool Annex
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