BRUNZONE SERDEÑA
Software Implementation Consultant
Mandaluyong City
Summary
Highly skilled Software Implementation Consultant with 5 years of experience in delivering seamless software deployments and optimizing business processes. Expert in client relationship management, technical support, and project coordination. Known for exceeding client expectations through meticulous planning, effective training, and superior problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Financial Advisor
FWD Life Insurance
09.2024 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Software Implementation Consultant
ConnectWise
07.2023 - 08.2024
- Client Engagement: Act as the primary liaison with clients throughout the implementation process
- Conduct comprehensive needs assessments and gather detailed business requirements
- Project Planning: Develop and manage detailed project plans, and timelines to ensure on-time and on-budget delivery of software implementations
- System Configuration: Configure and customize software solutions to align with client requirements
- Ensure that all configurations are robust, scalable, and meet technical standards
- Training and Support: Develop training materials and conduct training sessions for end-users
- Provide ongoing support and troubleshooting assistance to clients post-implementation
- Post-Implementation Support: Provide ongoing support to clients after the software goes live
- Address any issues or concerns promptly and efficiently
Implementation Specialist
ADP Philippines
08.2019 - 06.2023
- Project Management: Manage multiple implementation projects simultaneously, ensuring they are completed on time and within budget
- Develop detailed project plans, and timelines
- Client Interaction: Serve as the primary point of contact for clients during the implementation phase
- Gather requirements, conduct needs assessments, and provide regular updates on project status
- System Configuration: Configure and customize software solutions according to client specifications
- Ensure all configurations meet functional and technical requirements
- Testing and QA: Conduct rigorous testing of configured software solutions to identify and resolve issues
- Ensure that the software meets all functional and technical specifications
- Documentation: Maintain comprehensive documentation of the implementation process, configurations, and customization
- Prepare user manuals and guides as needed
Able-Bodied Seaman (AB) with 3rd Officer License
Scanmar Maritime Services Inc.
07.2016 - 01.2019
- Navigational Watch keeping: Stood watch as a 3rd Officer, assisting with navigation, monitoring vessel operations, and ensuring compliance with navigational rules and regulations
- Deck Operations: Performed general deck duties including mooring, anchoring, cargo handling, and maintenance of the ship's exterior and safety equipment
- Supervision: Supervised and train junior deck crew members in seamanship skills and safety practices
- Ensure all deck operations are performed safely and efficiently
- Communication: Effectively communicate with the bridge, engine room, and other crew members to ensure smooth vessel operations
Maritime Cadet
Korpil
07.2009 - 07.2011
- Onboard Duties: Assisted in various onboard operations under the supervision of experienced officers
- Participate in navigational watch, maintenance tasks, and safety drills
- Compliance: Adhered to all maritime regulations, safety protocols, and organizational policies
- Demonstrate ethical behavior and professionalism at all times
- Maintenance and Operations: Assisted with the maintenance and operation of vessel equipment, including engines, navigation systems, and safety gear
- Documentation: Kept accurate records of activities, training, and onboard experiences
- Submit regular reports and assessments as required
- Team Collaboration: Worked collaboratively with the ship's crew, officers, and other personnel
- Contribute to team goals and support a positive onboard environment
Education
Bachelor of Science - Maritime Transportation
John B. Lacson Foundation Maritime University
Skills
Problem Solving
Time Management
Communication
Project Management
Analytical Skills
Investment planning
Relationship building and management
References
Pennylene Cruz, WTW, pennylenecruz@gmail.com
Timeline
Financial Advisor
FWD Life Insurance
09.2024 - Current
Software Implementation Consultant
ConnectWise
07.2023 - 08.2024
Implementation Specialist
ADP Philippines
08.2019 - 06.2023
Able-Bodied Seaman (AB) with 3rd Officer License
Scanmar Maritime Services Inc.
07.2016 - 01.2019
Maritime Cadet
Korpil
07.2009 - 07.2011
Bachelor of Science - Maritime Transportation
John B. Lacson Foundation Maritime University
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