Dax Librada
City Of Parañaque,Metro Manila
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Financial Advisor
First Source Solutions Inc.
Muntinlupa city
2015.05 - 2018.05
- Educated clients on various financial matters and provided services based on each clients' individual needs.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Customer Service Representative
Teleperformance
Parañaque city, Metro Manila
2010.01 - 2010.06
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Major in Entrepreneurship
St. Benedictine College
Alabang, Muntinlupa City 2000.06 - 2001.03
Bachelor of Science - Major in Entrepreneurship
University of Perpetual Help System DALTA
Las Piñas City 2001.06 - 2003.03
High School Diploma -
Lycée D' Regis Marie School
Parañaque City 1999.06 - 2000.03
Skills
Account management
Good Listening skills
Multitasking abilities
MS Office expert
Timeline
Financial Advisor
First Source Solutions Inc.
2015.05 - 2018.05
Customer Service Representative
Teleperformance
2010.01 - 2010.06
Bachelor of Science - Major in Entrepreneurship
University of Perpetual Help System DALTA
2001.06 - 2003.03
Bachelor of Science - Major in Entrepreneurship
St. Benedictine College
2000.06 - 2001.03
High School Diploma -
Lycée D' Regis Marie School
1999.06 - 2000.03