Willy Rose David
Virtual Assistant
Cadiz, Province Of Negros Occidental
Summary
Diligent Virtual Assistant with solid background in order entry, technical and billing resolution . Contributed to streamlined order processing and accuracy, enhancing customer satisfaction. Demonstrated strong organizational skills and attention to detail in managing high-volume data entry.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Iqor
01.2019 - 02.2019
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Billing Customer Service Representative
Transcom Bacolod
05.2018 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Elevated customer satisfaction through timely issue resolution and the provision of accurate information.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Customer Service Representative
Panasiatic Solutions
04.2016 - 10.2016
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Nurtured long-term partnerships with key accounts, demonstrating a commitment to ongoing support and continuous improvement efforts.
- Increased client satisfaction by tailoring solutions to individual needs and preferences within the scope of available resources.
Education
Bachelor of Science - Business Administration
North Negros College
Cadiz, Province Of Negros Occidental, Philippines 05.2001 -
Bachelor of Arts - English Language And Literature
State University of Northern Negros
Sagay, Province Of Negros Occidental, Philippines 05.2001 -
High School Diploma -
Faraon Institute
Cadiz, Province Of Negros Occidental, Philippines 05.2001 -
Skills
Task prioritization
Documentation
Microsoft PowerPoint
Administrative support
Spreadsheets
Product education
Lead generation
Timeline
Customer Service Representative
Iqor
01.2019 - 02.2019
Billing Customer Service Representative
Transcom Bacolod
05.2018 - 12.2018
Customer Service Representative
Panasiatic Solutions
04.2016 - 10.2016
Bachelor of Science - Business Administration
North Negros College
05.2001 -
Bachelor of Arts - English Language And Literature
State University of Northern Negros
05.2001 -
High School Diploma -
Faraon Institute
05.2001 -
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