E-commerce Customer Service
DAVID VHON PANGANIBAN
Accenture
Batangas,BTG
6
years of professional experience
Summary
I'm a customer support professional with 4+ years of experience helping customers, resolving problems, and handling challenging situations with professionalism and empathy. I'm now specializing in e-commerce because I enjoy the combination of customer service, problem-solving, and online business operations. I'm continuously building my Shopify and e-commerce skills, and I'm looking to bring my customer support experience to a growing online store where I can contribute, learn, and grow with the business.
Work History
Collections Agent
1 Year- Managed inbound and outbound collections calls, negotiated repayment arrangements, and assisted customers with payment options while maintaining professional communication.
Content Moderator / Email Support
1 Year- Moderated user content and interactions, enforced platform policies, handled user reports, and maintained platform and data safety standards.
E-commerce Customer Support
2 Years- Handled returns, refunds, backorders, and order concerns while supporting customers through email, chat, and phone and coordinating with inventory and shipping teams.
Healthcare Representative
1 Year- Supported customers and healthcare providers with appointments, prescriptions, insurance claims, billing, and coverage inquiries while maintaining professional and customer focused service.
Skills
E-Commerce
Customer Support
Customer Follow-Up
Issue Resolution
Order Management
Customer Experience
Ticket Management
CRM Management
Returns & Refunds
Complaint Resolution
Helpdesk Support
Order Documentation
Email Support
Customer Service
Data Entry
Customer Account Support
Shopify
Zendesk
Meta
Gorgias
Notion
Slack
Google Suite
Microsoft Suite
ChatGPT/Claude
Canva
Timeline
Collections Agent
Accenture
01.2023 - 01.2024
Content Moderator / Email Support
TaskUs
01.2021 - 01.2022
E-commerce Customer Support
Freelance
01.2019 - 01.2021
Healthcare Representative
ResultsCX
01.2018 - 01.2019