DAVID FELIPE ARDILA NAVARRO
Mandaluyong City, Metro Manila
Summary
Highly versatile professional with proven ability to effectively multitask in various work environments. Recognized for commitment and strong teamwork skills, consistently contributing to success of collaborative projects. Dynamic approach, proactive mindset, and enthusiastic attitude bring wealth of digital skills to any role. Natural ability to adapt to diverse environments ensures consistent delivery of best performance. Passion for teamwork and eagerness to learn and develop skills are key assets. Seeking job opportunity to gain valuable experience and further enhance professional growth.
Overview
10
10
years of professional experience
Work History
Senior Specialist, OTC Spanish JL3
Maersk Global Service Center
01.2023 - 01.2025
- Representation of the company's interests in meetings with customers and suppliers
- Assessment of project feasibility, coordination and follow-up of project implementation
- Creation of management reports and analysis of performance indicators
- Preparation of scheduled reports, executive presentations and Excel reports
- Analysis of the client's payment schedule and credit information to consolidate debts
- Management of outstanding accounts receivable from customers and suppliers
- Identification of debt recovery opportunities in the existing portfolio
- Resolution of customer complaints or billing problems
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
Senior Agent Specialist- Back Office
Sutherland Colombia SAS
01.2018 - 01.2022
- Personalized contact with the client, providing a first service
- Agile and efficient management of complaints and claims
- Development and implementation of predictive analytical models
- Statistical analysis of data using specialized software
- Created monthly reports using advanced spreadsheet functions in Excel
- Coordination of training and development sessions for call center agents
- Use of call center software for call tracking and data management
- Supervised team of 10, providing exceptional coaching and mentoring.
Technical Support Agent
Teleperformance
01.2015 - 01.2017
- Software and hardware failure diagnostics
- On-site and remote technical support to users
- System and component performance monitoring
- User support to solve technical problems by phone, chat and email
- Corrective and preventive maintenance tasks on the equipment
- Resolved 40 technical support inquiries per day.
- Fielded average of 25 inbound phone calls to deliver support and remotely resolve service issues.
Education
Associate of Applied Science - Electronic Engineering
I.T.C. School of Technology
Bogota, Colombia01.2016
Training - Computer Programming
National Learning Service SENA
Bogota, Colombia01.2011
High School Diploma -
Cajasai School
San Andres Islas, Colombia01.2008
Skills
- Excel proficiency
- Ability to learn
- Stress tolerance and flexibility
- Proactive person
- Constant learning
- Computer skills
- Customer Service
- Microsoft Office
- Data analysis
- Problem solving
- Technical expertise
Accomplishments
- Promotion from Collector JL2 to Senior Specialist OTC JL3 in 2024 for my good professional performance.
- S.T.A.R Award - Maersk Global Service Center, 2024
Languages
Español
Spanish
Personal Information
- ID Passport Number: AX712484
- Date of Birth: 10/20/90
- Nationality: Colombian
- Marital Status: Single
Timeline
Senior Specialist, OTC Spanish JL3
Maersk Global Service Center
01.2023 - 01.2025
Senior Agent Specialist- Back Office
Sutherland Colombia SAS
01.2018 - 01.2022
Technical Support Agent
Teleperformance
01.2015 - 01.2017
Associate of Applied Science - Electronic Engineering
I.T.C. School of Technology
Training - Computer Programming
National Learning Service SENA
High School Diploma -
Cajasai School
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