David Anthony Sagun
Baguio City, Province Of Benguet,BEN
Summary
Organized and dedicated Virtual Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Hey Success
Baguio City, Province Of Benguet, Philippines
03.2024 - 02.2025
- Managed calls and emails from clients every day with positive attitude and focus on customer satisfaction.
- Researched and compiled a comprehensive database of U.S.-based gyms and yoga studios, enhancing market visibility for clients.
- Extracted and analyzed social media data (Facebook, Instagram) to track engagement metrics and follower growth, focusing on accounts with 1,000–50,000 followers.
- Identified key decision-makers (CEOs, owners) and collected contact details to facilitate outreach and business development.
- Optimized social media profiles to improve algorithmic discoverability, increasing client exposure to potential customers.
- Supported business growth by strengthening online engagement strategies, fostering customer interactions, and boosting brand presence.
Customer Service Representative
Foundever
Baguio City
11.2022 - 02.2024
- Processed payroll, checks, and bill payments with strict confidentiality. Investigated fraudulent transactions, provided fraud prevention guidance, and assisted clients with card replacements and large check issuances.
- Resolved customer complaints related to internet/TV services (e.g., slow speeds, outages) by performing diagnostics, system reboots, and escalating complex issues when necessary.
- De-escalated frustrations with empathetic support, ensuring same-day resolution. Boosted client retention by issuing credits and reinforcing the value of services to encourage renewals.
- Cultivated long-term client trust through consistent reliability, proactive problem-solving, and personalized service.
- Identified and resolved discrepancies and errors in customer accounts.
English Teacher
51Talk
Baguio City
05.2022 - 10.2022
- Delivered tailored English instruction to international students, primarily Taiwanese and Chinese learners, focusing on reading comprehension, vocabulary development, and pronunciation.
- Created interactive lesson plans and engaging activities to reinforce key concepts and improve retention.
- Enhanced students’ written and verbal communication skills through structured reading exercises, storytelling, and paraphrasing practice.
- Cultivated a positive and encouraging classroom atmosphere that promoted confidence and active participation.
- Built strong rapport with students, fostering a supportive learning environment that motivated progress.
Education
Philippines Central College of Arts And Technology
Naguilian, Province Of La Union, PhilippinesSkills
- Customer service
- Email management
- Time management
- Multitasking and organization
- Lead generation
- Customer satisfaction
- Attention to detail
- Positive and professional
Timeline
Virtual Assistant
Hey Success
03.2024 - 02.2025
Customer Service Representative
Foundever
11.2022 - 02.2024
English Teacher
51Talk
05.2022 - 10.2022
Philippines Central College of Arts And Technology