David Alexander Abellana
Concierge Agent
Cainta,Rizal
Summary
Hospitality professional with 5-star hotel experience, recognized for delivering excellence in every touchpoint of guest service, with a strong focus on safety, performance and earning commendations. Proven ability to collaborate effectively within team and adapt to changing needs while maintaining high standards.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Concierge Agent
Solaire Resort & Casino
10.2025 - Current
- Managed customer calls, email, and in-person inquiries ensuring guest satisfaction.
- Delivering personalized service tailored to individual needs.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Scheduling and assisting guests with any reservations, ensuring a seamless experience.
- Managed package deliveries and mail distribution for both guests and staff members.
- Provided exceptional customer service by anticipating and addressing guest needs proactively.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
Limousine Reservations Agent
Solaire Resort & Casino
07.2024 - 09.2025
- Performed calls, emails, and chats simultaneously to provide quotes, details on services, and address questions about pricing, availability, and policies.
- Resolving complaints, addressing last-minute changes, and troubleshooting issues like late pickups or cancellations with empathy and efficiency.
- Selects the appropriate vehicle, confirms all details, and coordinates with dispatchers and drivers to ensure seamless, timely, and professional transportation.
- Ensuring accurate reservations, checking vehicle availability, assigning chauffeurs, and managing schedules.
Bell Attendant
Solaire Resort & Casino
04.2024 - 07.2024
- Managed to do 30 or more tasks daily
- Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
- Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
- Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Bell Attendant
Shangri La Hotel
11.2023 - 03.2024
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
- Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
- Opened doors and transported luggage for customers with care and efficiency.
- Stored luggage for guests, retrieving baggage and items when notified.
Education
Bachelor of Science - Tourism And Hospitality Management
Far Eastern University
Manila, Metro Manila, Philippines 08.2018 - 06.2023
Skills
Attention to detail
Versatile
Team collaboration
Exceptional communication
Personalized Service
Customer service expertise
Quick decision-making
Multitasking Abilities
Jogging and Body Building
Jogging and body building are key parts of my routine, helping me maintain stamina, strength, and mental focus. These activities support my ability to perform physically demanding work, remain disciplined, and consistently deliver high performance.
Timeline
Concierge Agent
Solaire Resort & Casino
10.2025 - Current
Limousine Reservations Agent
Solaire Resort & Casino
07.2024 - 09.2025
Bell Attendant
Solaire Resort & Casino
04.2024 - 07.2024
Bell Attendant
Shangri La Hotel
11.2023 - 03.2024
Bachelor of Science - Tourism And Hospitality Management
Far Eastern University
08.2018 - 06.2023