David Clements
Operations Director
Cainta Rizal Philippines,Manila
Summary
Dynamic Operations Director with over 30 years of global experience in spearheading large-scale, multi-million-dollar contracts across Africa, Asia, and the Middle East. Proven track record in driving operational excellence in camp management, logistics, and facility operations, resulting in optimized processes, significant cost reductions, and enhanced service delivery. Expertise in team development and management of over 1,000 employees has fostered improved safety protocols and a notable decrease in incidents. Recognized as a strategic leader dedicated to exceeding performance targets while ensuring compliance with industry standards and maximizing financial returns.
Overview
30
30
years of professional experience
Work History
Operations Director
CIS/WELHY-CIS
12.2023 - Current
- Oversee all operations, confirming cost-effective management while maintaining high service standards. Partner closely with business development teams to support growth initiatives, focusing on employee retention and recruitment. Drive improvements in operational systems and processes, aiming to enhance overall efficiency. Provide leadership training and development for supervisors and managers, fostering a culture of continuous improvement.
- Created leadership training programs for supervisors and managers, boosting team performance and staff retention.
- Boosted operational systems and processes, resulting in a boost in overall efficiency and smoother service delivery.
- Monitored key performance indicators (KPIs) to guarantee production goals were consistently met, exceeding client expectations.
- Streamlined operational processes to enhance efficiency across multiple departments.
- Led cross-functional teams in implementing strategic initiatives and improving service delivery.
- Developed and maintained standard operating procedures to ensure compliance and operational excellence.
- Enhanced workforce productivity through targeted training programs and performance evaluations.
- Implemented data-driven decision-making processes to optimize resource utilization and reduce costs.
- Fostered a culture of continuous improvement by encouraging staff engagement in process innovation.
- Established key performance indicators to monitor operational effectiveness and drive accountability.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
Key Account Manager
CIS/CAC
07.2022 - 11.2022
- Transfer to Kazakhstan to lead strategic partnerships and manage key client relationships. Focus on achieving customer satisfaction by addressing client needs and delivering tailored solutions. Play a critical role in expanding business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Cooperated with ground teams to enable seamless communication, proper implementation, and alignment of project goals.
- Proactively resolved complex client complaints, elevating satisfaction, trust, and overall client relationships.
- Provided continuous support for business development initiatives, and expanding service offerings for increased market share.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Client had two Operational Sites with approx total of 3000 employees.
Operations Director
CIS/ACS
03.2021 - 07.2022
- Facilitated every day operations across multiple remote sites, focusing on optimizing processes and delivering cost-effective solutions without compromising service quality. Teamed up with business development teams to support employee retention and recruitment, driving workforce growth. Worked closely with the Facility Manager to ensure maintenance and repair activities were completed on time and within budget. Managed vendor relationships and assured compliance with performance KPIs to meet operational goals.
- Implemented operational strategies that boosted efficiency through streamlining workflows, resulting in improved productivity across all sites.
- Executed maintenance, securing timely service delivery, and negotiating favorable contracts, leading to reduced downtime and cost savings.
- Augmented multi-site operations, reducing costs through data-driven decisions, staff reallocation, and best practices.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managing various clients, approx total of 5000 employees within the various camp locations.
Country Manager
CIS/SSM
01.2018 - 01.2021
- Directed daily operations across multiple remote sites, increasing operational efficiency across all departments.
- Led cross-functional teams to drive business growth and enhance market presence.
- Formulated comprehensive business strategies, increasing overall revenue growth and client satisfaction.
- Regulated annual budgets across all sites, consistently meeting financial targets while effectively optimizing available resources and costs.
- Governed highly impactful training programs that improved staff performance, fostering a culture of continuous development.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Coached and mentored team members, fostering a culture of continuous learning and development.
- At peak, approx total of 8,000 employees on site.
Operations Manager
CIS/SSM
01.2017 - 01.2018
- Promoted to Operations Manager, responsible for overseeing contract operations for a large-scale project with a workforce of over 850 employees and servicing more than 7k personnel. Focused on delivering high-quality services while adhering to budget constraints and addressing operational challenges. Engaged with the client on contractual issues, confirming all requirements were met within the defined scope of work. Steered the development of training programs to elevate staff performance across departments.
- Supervised contract operations for over 7k personnel, delivering services within budget while meeting all client expectations.
- Introduced a staff training matrix, increasing team efficiency and performance and cross-departmental collaboration.
- Coordinated vendor and contractor activities, assuring timely completion of maintenance and facility upgrades.
- Streamlined the inventory management process, advancing the availability of essential supplies and reducing delays.
Site Manager
CIS/SSM
01.2016 - 01.2017
- Administered the daily management of catering, housekeeping, travel, and maintenance services for camps, ensuring compliance with contractual provisions and operational standards. Controlled a team of 500 staff, providing services to over 4k residents while overseeing the procurement of materials and improvements to accommodations. Actively participated in monthly review meetings to guarantee budgets were adhered to and service quality was maintained.
- Governed daily services for 4k residents, refining operations and maintaining high standards.
- Organized VIP functions for up to 1,500 guests, assuring uninterrupted performance and client satisfaction.
- Reduced operational costs by implementing cost-saving measures without impacting service quality.
Camp Superintendent
OCEANAGOLD
01.2012 - 01.2016
- Led operations for three camps housing 650 residents, confirming full compliance with contractual provisions for food, accommodation, and facility standards. Managed a local workforce of 125 employees, driving improvements in service quality and local employment initiatives. Guided camp facility upgrades to improve living conditions and operational efficiency.
- Directed a team of 125 employees, overseeing catering, housekeeping, and travel services for 650 residents across three camps.
- Generated budget controls, reducing costs while refining service delivery and local community support.
- Designed camp facility upgrades, including kitchens, accommodation, and recreational spaces, augmenting overall living standards.
Administration | Camp Manager
SNC Lavalin
01.2011 - 01.2012
- Oversaw renovation and maintenance activities, coordinating with contractors to guarantee timely completion of essential works. Built strong relationships with clients and staff to maintain high camp standards and ensure operational efficiency.
- Oversaw daily camp operations, ensuring adherence to safety protocols and operational standards.
- Supervised renovation projects, including plumbing, and electrical systems, confirming adherence to safety and quality standards.
- Modified kitchen and laundry facilities to meet the growing operational needs of the camp, upgrading overall functionality.
- Managed staff scheduling, optimizing workforce efficiency and resource allocation.
- Coordinated logistics for equipment procurement and maintenance, ensuring uninterrupted camp operations.
- Approx 800 employees on the site.
Skills
- Effective strategic leadership
- Facility operations oversight
- Regulatory compliance
- Team development
- Risk assessment and mitigation
- Performance measurement and reporting
Accomplishments
- Spearheaded camp management operations for over 8,000 personnel, maximizing service delivery while reducing operational costs.
- Facilitated seamless communication between clients and teams, improving service delivery and client satisfaction.
- Developed staff training programs that boosted productivity and fostered a culture of continuous improvement and professional growth across all departments.
- Strengthened safety protocols across all sites, resulting in a significant decrease in safety incidents and heightened compliance with industry regulations.
Certification
- HACCP Certification,2014
- HACCP Assured Safe
Languages
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Education
General Studies
Glenrothes High School
Scotland 07.1982 - 07.1986
Catering/Logistics
Army School of Catering
England 02.1988 - 07.1990
Timeline
Operations Director
CIS/WELHY-CIS
12.2023 - Current
Key Account Manager
CIS/CAC
07.2022 - 11.2022
Operations Director
CIS/ACS
03.2021 - 07.2022
Country Manager
CIS/SSM
01.2018 - 01.2021
Operations Manager
CIS/SSM
01.2017 - 01.2018
Site Manager
CIS/SSM
01.2016 - 01.2017
Camp Superintendent
OCEANAGOLD
01.2012 - 01.2016
Administration | Camp Manager
SNC Lavalin
01.2011 - 01.2012
Catering/Logistics
Army School of Catering
02.1988 - 07.1990
General Studies
Glenrothes High School
07.1982 - 07.1986
Remote Camp Management
- In my role in Remote Site Camps, I have successfully overseen all aspects of camp operations in challenging and isolated environments. My experience includes managing catering, housekeeping, maintenance, logistics, and personnel welfare for multi-national teams exceeding [insert number] residents. I ensure seamless coordination between departments, adherence to HSE standards, and the delivery of high-quality services that meet client expectations.
- I have led diverse teams in remote and multicultural environments, fostering a strong safety culture and high team morale. My leadership approach emphasizes hands-on involvement, clear communication, and continuous training to ensure that every staff member understands their role in delivering quality and safety. These efforts have resulted in reduced turnover and stronger team performance across multiple camp sites.
- I maintain strong relationships with clients and key stakeholders to ensure camp operations align with project goals and contractual obligations. I have worked closely with EPC and mining contractors to meet project milestones, manage logistics, and uphold compliance with company and local regulatory standards. My record includes documented and resolved remote-site catering and infrastructure issues that directly improved service consistency and cost efficiency.