David Caña Jr.

Solutions Architecture:

• Assists in the development of solutions that deliver capabilities to the enterprise.
• Analyzes enterprise business drivers to determine corresponding change requirements.
• Assists in the implementation of an ESA based on enterprise business requirements and IT strategies.
• Assists in defining the principles to guide solution decisions for the enterprise.
• Coordinates solution architecture implementation and modification activities.
• Assists in the evaluation and selection of software product standards, as well as the design of standard software configurations.
• Consults with application or infrastructure development projects to fit systems or infrastructure to architecture.

Architecture Roadmap:

• Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current vs. future state in a cohesive architecture viewpoint.
• Works with Lead Architect to assure architectural alignment.
• Architecture Requirements:
• Gathers and analyzes data and develops requirements at the project level.
• Aligns architectural requirements with IT strategy.
• Assesses near-term needs to establish business priorities.

Quality Assurance:

• Analyzes information to evaluate the effectiveness of controls, determine the accuracy of reports, and monitor the efficiency and security of operations.

Standards and Governance:

• Supports and participates in developing policies, standards, guidelines, and procedures.
• Designs standard software configurations.
• Promotes the EA process, outcomes, and results.
• Participates in the EA and domain’s architecture Governance process.
• Reviews exceptions and makes recommendations to architectural standards at a domain level.
• Identifies opportunities for reuse.
• Supports the development of architectural models or views.

Architecture Improvements and Compatibilities:

• Analyzes the current architecture to identify weaknesses and develop opportunities for improvements.
• Identifies and when necessary, propose variances to the architecture to accommodate project needs.
• Consults with project teams to ensure compatibility with existing solutions, infrastructure, and services.

Consulting and Communications:

• Provides strategic consultation to clients and IT teams.
• Participates in quality reviews and provides feedback.
• Advises on options, risks, costs versus benefits, system impacts, and technology priorities.
• Works with business leaders to understand business requirements and help them understand how technology tradeoffs influence strategy.
• Consults on business-facing projects and maintains knowledge of their progress.
• Keeps IT technology and service managers aware of key customer issues, identifying and resolving potential problems and conflicts.
• Sells the architecture process, its outcome, and ongoing results.

Oversight and Research:

• Coordinates architecture implementation and modification activities.
• Assists in post-implementation continuous improvement efforts to enhance performance and provide increased functionality.
• Ensures the conceptual completeness of the technical solution.
• Researches and evaluates emerging technology, industry, and market trends to assist in project development and/or operational support activities.
• Provides recommendations based on business relevance, appropriate timing, and deployment.

Project and Change Management:

• Collaborates with project management on reporting project status, issues, risks, and benefits.
• Meets with project leaders to ensure progress towards architectural alignment with project goals and requirements.
• Works closely with project management to ensure alignment of plans with what is being delivered.
• Recommends expenditures based on the size, scope, and cost of hardware and software components.
• Assists in developing business cases.
• Recommends changes that impact strategic business direction.
• Supports change management initiatives.

Pre-Sales (SAP S/4HANA & Oracle NetSuite)

• Developed presentation materials and demo environments aligned with opportunity context ahead of scheduled engagements.
• Led discovery sessions to identify customer challenges, pain points, and business objectives, including detailed scoping with process owners.
• Collaborated closely with Account Managers and Sales Executives to manage customer communication and ensure adherence to timelines and SLAs.
• Prepared budgetary proposals and PSA contracts, incorporating solution architecture, licensing, and professional services, while aligning with Delivery and Infrastructure teams and assessing risks.
• Delivered strategic roadmaps for customers’ business evolution and produced comprehensive responses to RFx (RFI, RFQ, RFP) submissions.
• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
• Managed end-to-end software development life-cycle, from initial requirements gathering to post-implementation support and maintenance.

Solutions Architecture & Design:

• Responsible for interpreting and translating business requirements into the architecture for that solution and describing it through architecture and design artifacts.
• Responsible to lead the development team to deliver the overall vision that underlies the projected solution and describing it through architecture and design artifacts to meet business requirements
• Develop the architecture for a broader scope of projects, working closely with application architects that manage and design architecture for a single project or initiative.
• Maintain accurate and complete documentation (TAR & Solution Plan) for all aspects of application design, development, and implementation

IT Governance and Consultation

• Provide consulting support to project teams to ensure the project is aligned with the overall architecture.
• Design and direct the governance activities associated with ensuring solutions architecture assurance and compliance.
• Develop a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture).
• Consult with application and infrastructure development projects to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
• Work closely with the program management office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised.
• Proactively develop and implement maintenance and support processes to deliver efficient and effective support and drive continuous improvements

Vendor, Timeline, and Budget Management

• Responsible for looking for a partnership for a new technology trend solution and assessing its fit in our business requirements, budget, and timeline
• Consult the development team for their effort for each user story or business requirements to get the estimated timeline
• Provide an estimated cost for each related party (Infrastructure, Developers, Licensing, Support & Maintenance) for projected solution

Stakeholder Management

• Gather the business requirements through their user stories and process flow
• Guide the stakeholder for their new ideas, requirement, and processes
• Provide the necessary document (TAR or Solution Plan) for their guidance in project implementation

Pre-Sales

• Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
• Support sales discovery by formulating questions, capturing requirements, and documenting responses
• Develop services estimates, including activities, effort (man-days), assumptions, deliverables, and training scope
• Deliver product and solution demonstrations to prospective clients
• Prepare initial project implementation plans using MS Project or Excel
• Develop Proof-of-Concept (POC) plans and execute POCs, including installation and demonstration of solutions

Post-Sales

• Prepare and finalize detailed project implementation plans
• Ensure delivered solutions meet agreed service level agreements (SLAs)
• Lead installation, configuration, and customization of solutions for project delivery
• Conduct training sessions for end users and administrators
• Enable and train technical support teams on deployed solutions
• Provide second-level technical support for Systems and Applications teams

Pre-Sales:

• Present and Demo POC to customers
• Create a solution architecture and configuration document based on information gathered from customers

Support:

• Providing technical support thru phone, email, or onsite.
• Resolve the issue or problem reported by the client within SLA.
• Create a VM environment for the replication of the issue reported, training, and testing of new patch/version/update.
• Conduct a yearly refresher training of a specific product for the user and admin.

Implementation:

• Project Implementation Engineer - Responsible for implementing the whole Solutions for each Project.
• Coordinate with the Team for Project Implementation.
• Provide documentation for the installation and configuration of the system, user guide, and administrator guide.
• Conduct user and administrator training (Train the Trainer).
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations, and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

• Led client information gathering and coordinated project teams to define requirements and develop tailored proposals aligned with business needs.
• Developed and automated the Kaseya Service Desk based on standard client requirements, including XML customization for native views.
• Produced user and administrator documentation and delivered training sessions for end-user trainers to support adoption and effective system use.
• Managed user accounts, permissions, and access controls, safeguarding company data while maintaining efficiency in daily operations.
• Actively participated in cross-functional teams to address critical IT-related projects or initiatives that required service desk involvement.
• Responded promptly to after-hours support requests when necessary, demonstrating commitment to exceptional customer support at all times.
• Contributed to increased first-call resolution rates by effectively utilizing available resources and tools during troubleshooting efforts.
• Improved client relationships through consistent communication, providing status updates on ongoing issues and resolutions.

• Overseas Monitoring activities on the Guardian Website
• Manual Testing of the Guardian Website and its functionalities.
• Provide Daily Guardian website Monitoring Report via www.Site24x7.com.
• Provide Weekly Guardian Website Monitoring Metrics.
• Provide Daily monitoring of the System Registration process in the Service Management System.
• Responsible for monitoring the KBA Matching Log Activities
• Report and TrackLogs of the Guardian Mailbox and auto-mailer in SMS
• Troubleshooting XML and EPM files that failed the System Registration process.
• Develops Test Scripts that perform test automation for Website functions using MSDN Visual Studio.
• Create Systems Analysis Reports (SAR) from generation phases such as Preparation, Creation, Preview/Review, sending email notifications to LBPs/FSOs, and Publishing.
• Daily update SAR monitoring tracking and Guardian Website monitoring spreadsheets

• Provide technical support thru phone, email, and onsite.
• Configuration of client’s equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
• Obtain a general understanding of OS and application operations related to the company’s offered services.
• Identify and correct or advise on operational issues in client computer systems
• Installing and configuring computer hardware operating systems, applications, and email accounts.
• Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Setting up new users’ accounts and profiles and dealing with password issues.