Daveriel Masongsong
People Manager
Quezon City, Metro Manila
Summary
Dynamic People Manager at Concentrix Philippines with a proven track record in enhancing employee engagement and retention. Skilled in individual coaching and process improvement, I successfully implemented innovative programs that boosted operational quality and reduced turnover. Adept at fostering team leadership and adaptability, I drive strategic initiatives that align with organizational goals.
Overview
19
19
years of professional experience
Work History
People Manager
Concentrix Philippines
02.2011 - 04.2024
- Led team performance initiatives, enhancing employee engagement and retention strategies.
- Managed conflict resolution processes, fostering a collaborative work environment.
- Mentored junior managers, strengthening leadership skills and team cohesion.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed professional development initiatives, offering training opportunities for continuous growth among employees.
- Devised strategic plans to meet organizational goals, aligning team objectives with company vision.
Program Coordinator/Motivator
Telus, Inc. (formerly Ambergis Solutions)
01.2007 - 09.2010
- Coordinated project timelines and activities to ensure on-time delivery of program objectives.
- Developed and maintained comprehensive documentation for program processes and workflows.
- Implemented process improvements that enhanced operational efficiency across multiple programs.
- Organized stakeholder meetings to gather feedback and drive continuous improvement efforts.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Spearheaded volunteer recognition program that boosted volunteer retention and engagement.
- Optimized budget allocation by closely monitoring expenses and adjusting plans as needed.
Sales Specialist
Ambergris Solutions
08.2005 - 12.2006
- Developed and maintained strong customer relationships to drive sales growth.
- Provided product knowledge support, enhancing customer experience and satisfaction.
- Built strong client relationships through consistent communication and effective problem solving.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Collaborated with team members to achieve monthly sales targets consistently.
Education
Bachelor of Science - Medical Technology
FEU-NRMF School of Medical Technology
Fairview, Quezon City03-2004
High School Diploma -
Sacred Heart Academy of Novaliches
Quezon City, Philippines03-2000
Skills
- Project management
- Effective communication
- Adaptability and flexibility
- Multitasking Abilities
- Staff management
- Documentation and reporting
- Team leadership
- Diversity awareness
- Individual coaching expertise
- Microsoft office proficiency
- Time management
Accomplishments
- Collaborated with team of 3 in the development of several inbound and outbound projects to further increase sales.
- Achieved Sales Projects through effectively helping with cross team collaboration.
- Used Microsoft app, Google Spreadsheets to develop reports, create insights and discuss presentation to clients.
Timeline
People Manager
Concentrix Philippines
02.2011 - 04.2024
Program Coordinator/Motivator
Telus, Inc. (formerly Ambergis Solutions)
01.2007 - 09.2010
Sales Specialist
Ambergris Solutions
08.2005 - 12.2006
Bachelor of Science - Medical Technology
FEU-NRMF School of Medical Technology
High School Diploma -
Sacred Heart Academy of Novaliches