Carl Daven Jon Ilagan Roallos
Data Science And Analytics
Makati City
Summary
Passionate Computer Science graduate with a bachelor's degree and cum laude honors, combining technical skills with creative problem-solving. Proficient in data analysis and communication, with a strong ability to derive actionable insights and present findings effectively to stakeholders. Seeking a role to leverage a deep understanding of data science and analytics, machine learning, and algorithm optimization for effective contributions. Eager to apply diverse experiences, including enhancing algorithms and creating multimedia content, to innovative projects in a dynamic team setting.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
DATA SCIENCE PROFESSIONAL
Batangas State University
Batangas
08.2019 - Current
- Has background in machine learning, data science, and analytics
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance (Ayala)
MAKATI
10.2023 - 5 2024
- Customer Service Specialist
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide insights based on individual customer needs
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded proactively and positively to rapid change
Vendor Specialist
JP Morgan Chase
MAKATI
10.2023 - 05.2024
- Vendor Specialist - Apply by Phone - LOB - Chase Credit Card Applications - Data collection for each call
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
- Recorded accurate and efficient records in customer database.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
INTERNSHIP/OJT
Department of Information and Communications Technology
Batangas
06.2022 - 07.2022
- Front-end Developer Intern
- Collaborated with stakeholders during all phases of project lifecycle from concept through deployment.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Collaborated with back-end developers to improve website functionality and integrate new features.
- Enhanced user experience by optimizing web applications for maximum speed and scalability.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
- Identified areas for improvement in site navigation, leading to a more intuitive user interface.
- Developed and maintained quality assurance procedure documentation.
COMPUTER NETWORK ARCHITECT/ENGINEER
Freelance
Batangas
01.2014 - 01.2020
- Hands-on experience in routing, switching, and network equipment management
- Investigated new materials, technologies, or methods to enhance building performance while maintaining costeffectiveness.
LAYOUT ARTIST AND VISUAL EDITOR
Freelance
Batangas
01.2014 - 01.2019
- Created multimedia content for academic and non-academic clubs and organizations - Designed posters, audio-visual presentations, and multimedia materials
- Elevated client satisfaction by delivering aesthetically pleasing and functional designs within tight deadlines.
- Enhanced visual designs by implementing innovative layout techniques and artistic elements.
- Created logos, illustrations and typography for various organizations.
Education
Bachelor of Science - Computer Science
BATANGAS STATE UNIVERSITY - ALANGILAN
Batangas City 08.2019 - 08.2024
Graduated - High School -
SAINT JOSEPH COLLEGE OF ROSARIO BATANGAS INC., POBLACIÓN E. ROSARIO
Batangas, 4225 Philippines 01.2013 - 01.2017
Graduated - Elementary - Elementary Education
SAINT JOSEPH INSTITUTE, POBLACIÓN E. ROSARIO
Batangas, Province Of Batangas, Philippines 06.2012 - 04.2013
Skills
- Profound Data Analysis Skills
- Proficient and Advanced Skills in Microsoft Word, Excel, and PowerPoint
- Possess Fundamental Proficiency in Python Programming
- Possesses Fundamental Proficiency in SQL Database Management, encompassing a working understanding of database design, querying, and management tasks
- Proficient in R Programming for data analysis and statistical modeling
- Experienced in Languages and Software: HTML, CSS, JavaScript, Bootstrap, Octave, Lucid Chart, and Orange Software
- Proficient with Windows and macOS
- Effective written communication skills
- Creative and feasible idea contribution
- Adaptability to new environments and colleagues
- Strong time management and attention to detail
- Consistently meets deadlines
- Task-oriented and detail-focused
Websites
Timeline
Vendor Specialist
JP Morgan Chase
10.2023 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance (Ayala)
10.2023 - 5 2024
INTERNSHIP/OJT
Department of Information and Communications Technology
06.2022 - 07.2022
DATA SCIENCE PROFESSIONAL
Batangas State University
08.2019 - Current
Bachelor of Science - Computer Science
BATANGAS STATE UNIVERSITY - ALANGILAN
08.2019 - 08.2024
COMPUTER NETWORK ARCHITECT/ENGINEER
Freelance
01.2014 - 01.2020
LAYOUT ARTIST AND VISUAL EDITOR
Freelance
01.2014 - 01.2019
Graduated - High School -
SAINT JOSEPH COLLEGE OF ROSARIO BATANGAS INC., POBLACIÓN E. ROSARIO
01.2013 - 01.2017
Graduated - Elementary - Elementary Education
SAINT JOSEPH INSTITUTE, POBLACIÓN E. ROSARIO
06.2012 - 04.2013
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