Dave Geronimo Balido
Cebu City, Province Of Cebu
Summary
Dynamic Customer Service Associate with a proven track record at Accenture Ltd, excelling in complaint resolution and enhancing customer satisfaction. Leveraging strong product knowledge and active listening skills, I consistently achieved high satisfaction scores by resolving issues efficiently and maintaining a positive customer experience. Adaptable and dedicated to quality assurance.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Accenture Ltd
Cebu City, Province Of Cebu, Philippines
05.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Customer Service Associate
Teletech Cebu 3
Cebu City, Province Of Cebu, Philippines
01.2021 - 02.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
Education
High School Diploma -
Mabolo National High School - Senior High School
Cebu City, Province Of Cebu, Philippines08-2020
Skills
- Customer Engagement
- Order Management
- Effective Issue Resolution
- Comprehensive Product Understanding
- Professional Call Coordination
- Engaged Listening
- Problem solving
- Communication skills
Accomplishments
- Consolidation of Inventory Discrepancy for the period 2010 to 2019
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Associate
Accenture Ltd
05.2022 - Current
Customer Service Associate
Teletech Cebu 3
01.2021 - 02.2022
High School Diploma -
Mabolo National High School - Senior High School