DAVE MALOLOYON
Technical Support Expert
Brgy Labas, Santa Rosa City, Laguna
Summary
To be part to an organization that cultivates and encourages a working environment that promotes personal growth and professional development.
Overview
19
19
years of professional experience
21
21
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Technical Support Expert
Asurion - Techlog Center Philippines
Carmelray Industrial Park, Punta, Calamba City, Laguna
05.2017 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Assisted with updating technical support best practices for use by team.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
Technical Support Representative
TRANSCOM WORLDWIDE
05.2016 - 03.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Installed and configured operating systems and applications.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Associate
INTERGLOBE TECHNOLOGIES
Worldwide Corporate Center, Mandaluyong City
01.2015 - 04.2016
- Fielded inquiries via email, chat and outbound calls to offer immediate assistance with customers' needs.
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Associate
EXPERT GLOBAL SOLUTIONS
05.2013 - 12.2014
- Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Created knowledge-base articles and content to share new information with team members.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Maintained good call control to quickly uncover questions and keep call times low.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
OJT-Production Operator
LAGUNA AUTO-PARTS MANUFACTURING CORPORATION
05.2012 - 03.2013
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Inspected and adjusted work performed to meet expectations.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Loaded supplies into machines by hand or by hoist.
- Used equipment properly to avoid workplace hazards or injuries.
BAGGER
SUPER VALUE INC
12.2005 - 05.2006
- Worked together with cashiers to guarantee customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Assisted with maintaining clean and organized store appearance.
- Maintained customer satisfaction by assisting with carrying out goods.
BAGGER
PUREGOLD PRICECLUB INCORPORATED
11.2004 - 05.2005
- Character Reference:
- Upon Request
Education
Associate in Computer Technology -
Central Bicol State University of Agriculture
Barangay Sta. Cruz Ratay Calabanga Camarines 05.2010 - 03.2012
High School Diploma -
Union National High School
Sto. Domingo, Calabanga Camarines Sur 06.1997 - 03.2001
GED -
Union Elementary School
San Lucas, Calabanga, Camarines Sur 06.1991 - 03.2007
Skills
Technical issues analysis
Desktop support
TCP/IP
Issue troubleshooting
Windows 10 - 11
Technical Support
Network diagnostics
PC component diagnostics
Customer service expert
Accomplishments
Service Awardee: 5 Years
Service Milestone Awardee: 6 Years Asurion-AMZN Technical Support
Certification
Certified Technical Support Expert, Asurion- Techlog Center Philippines- 6 Years
Timeline
Certified Technical Support Expert, Asurion- Techlog Center Philippines- 6 Years
05-2023
Technical Support Expert
Asurion - Techlog Center Philippines
05.2017 - Current
Technical Support Representative
TRANSCOM WORLDWIDE
05.2016 - 03.2017
Customer Service Associate
INTERGLOBE TECHNOLOGIES
01.2015 - 04.2016
Customer Care Associate
EXPERT GLOBAL SOLUTIONS
05.2013 - 12.2014
OJT-Production Operator
LAGUNA AUTO-PARTS MANUFACTURING CORPORATION
05.2012 - 03.2013
National Certificate II, Technical Skills Development Authority - Computer Hardware and Servicing
12-2011
Associate in Computer Technology -
Central Bicol State University of Agriculture
05.2010 - 03.2012
BAGGER
SUPER VALUE INC
12.2005 - 05.2006
BAGGER
PUREGOLD PRICECLUB INCORPORATED
11.2004 - 05.2005
High School Diploma -
Union National High School
06.1997 - 03.2001
GED -
Union Elementary School
06.1991 - 03.2007