Dave Alzen Saño
Customer Service Representative/Dispatcher
Mandaue City
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
8
8
years of professional experience
Work History
Security Dispatcher
Truguard Security Service
Sacramento, CA 95814, United States (Remote)
12.2024 - 08.2025
- Supported successful event management by coordinating security resources, access control points, and crowd control measures effectively during special events or emergencies.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from clients and officers in the field.
- Improved communication between security teams by implementing a standardized radio protocol for incident reporting.
- Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
- Enhanced security response times by efficiently dispatching officers to incidents and alarms.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
Amazon Delivery Service Partner Dispatcher
Accelerated Logistics LLC
Los Angeles, California (Remote)
08.2024 - 06.2025
- Directed dispatching, routing, and tracking of a number of fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Dispatcher
Phoenix Services LLC
07.2022 - 05.2024
- Company Overview: Philippines Garage Door & Locksmith Dispatcher (multiple clients based in Michigan, United States).
- Answering inquiries via SMS, email, and calls.
- Coordinating dispatch schedules for technicians and locksmiths to ensure timely responses to customer calls.
- Providing accurate estimates of arrival times, and keeping customers informed of any delays or changes to their appointments.
- Maintaining detailed records of service requests, dispatch activities, and technician availability.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Security Dispatcher
Magenta Business Outsourcing
La Palma, California
03.2018 - 06.2022
- Company Overview: La Palma, California, United States, Security Dispatcher (Multiple clients based in California, United States)
- Documenting and logging all incidents, calls, and dispatch activities accurately and in a timely manner.
- Providing clear and concise instructions to security officers regarding the reported incident by tenants.
- Responding to emergency and non-emergency calls from tenants and handling schedule for security personnel.
- Monitoring security’s movements, activities and whereabouts.
Sales Representative
Process United
05.2017 - 03.2018
- Company Overview: Philippines, Sales Representative (Multiple clients based in United States)
- Conducting outbound calls to prospective customers to promote products or services.
- Initiating sales conversations and effectively pitching products or services to potential clients.
- Adhering to scripts and guidelines provided by the company while also demonstrating adaptability and creativity in sales pitches.
Education
Civil Engineering
University Of Cebu
Sanciangko St, Cebu City, 6000 CebuScience And Technology, Engineering And Mathematic
University Of Cebu - Banilad Campus
6000 Gov. M. Cuenco Ave, Cebu City, 6000 CebuJunior High School
Mandaue City Comprehensive National High School
Skills
- Tech Savvy
- Capable of resolving common hardware and software issues
- Efficient in data entry and organization
- Proficient in basic computer operations and software application
- Has active listening skills to customers to understand their concerns, empathize with their situation, and provide appropriate solutions
- Capacity to multitask and prioritize tasks effectively
- Data entry
- Dispatch coordination
- Schedule management
- Customer relations
Timeline
Security Dispatcher
Truguard Security Service
12.2024 - 08.2025
Amazon Delivery Service Partner Dispatcher
Accelerated Logistics LLC
08.2024 - 06.2025
Dispatcher
Phoenix Services LLC
07.2022 - 05.2024
Security Dispatcher
Magenta Business Outsourcing
03.2018 - 06.2022
Sales Representative
Process United
05.2017 - 03.2018
Junior High School
Mandaue City Comprehensive National High School
Civil Engineering
University Of Cebu
Science And Technology, Engineering And Mathematic
University Of Cebu - Banilad Campus