DARYL SHANE FLORES
Marketing And Business Development Professional
Consolacion
Summary
Dynamic marketing and sales professional with extensive experience engaging SMEs, analyzing customer needs, and providing tailored solutions. Proven track record in developing and implementing marketing strategies to boost sales and customer engagement. Skilled in negotiation, closing deals, and utilizing CRM software to manage relationships. Fluent in English, Tagalog, and Cebuano, with strong communication and strategic planning abilities, seeking to leverage a diverse skill set in a Business Development Executive role.
Overview
12
12
years of professional experience
Work History
Marketing Professional
Toyota Cebu City
2022.11 - 2024.01
- Developed and implemented marketing strategies targeting SMEs to boost sales and customer engagement.
- Conducted in-depth analyses of customer needs and tailored marketing campaigns to address specific pain points.
- Engaged with SMEs to understand their business needs and provided customized fleet solutions.
- Utilized CRM software to track customer interactions and manage relationships, boosting overall satisfaction.
- Increased brand awareness by implementing targeted marketing campaigns and utilizing social media platforms.
- Handled the entire sales cycle and closed deals with SMEs.
- Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
Sales Executive
Harley Davidson of Cebu
2019.07 - 2022.11
- Developed and implemented marketing strategies to boost sales and customer engagement.
- Collaborated with various enterprises to drive sales growth and expand market reach.
- Built and maintained strong relationships with clients, ensuring high levels of customer satisfaction.
- Pitched Harley Davidson products and solutions to potential customers.
- Negotiated contracts and closed deals, contributing to increased sales.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Marketing Professional
Nissan Cebu Central
2021.02 - 2021.07
- Drove marketing campaigns that enhanced brand visibility and market penetration.
- Collaborated with sales, finance, and service departments to develop and execute comprehensive dealership business plans.
- Established strong client relationships through targeted marketing efforts.
- Provided tailored product demonstrations and closed sales.
Sales Executive
Mitsubishi Motors Cebu
2018.01 - 2019.07
- Executed sales strategies that resulted in a significant increase in customer acquisition.
- Fostered strong client relationships through effective communication and service delivery.
- Participated in trade shows and events to promote products and services.
- Managed customer needs analysis and provided customized solutions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Fraud Specialist
JP Morgan Chase Bank, N.A. Phil. Global Service Center
2014.07 - 2015.09
- Investigated fraudulent activities to mitigate bank losses and ensure compliance with regulations.
- Assisted with escalations, providing support to Fraud Merchant Services Specialists and internal customers.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Customer Service Specialist II
Convergys
2012.05 - 2014.07
- Managed customer inquiries and resolved issues to ensure high customer satisfaction
- Provided training and support to junior team members to enhance service quality
- Implemented process improvements that led to increased efficiency and effectiveness.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
Bachelor of Arts in International Studies -
Xavier University - Ateneo de Cagayan
Skills
- Business Development
- Sales Cycle Management
- Customer Needs Analysis
- Negotiation and Closing
- CRM Software Proficiency
- Strategic Planning
- Excellent Communication Skills
- Target Achievement
- APAC Languages (Tagalog, Cebuano)
- Software and New Technology Awareness
Trainingandtools
- SAP and C4C: Proficient in enterprise resource planning and customer relationship management systems.
- Kaizen: Trained in continuous improvement methodologies.
- Sales and Marketing (Toyota): Experienced in sales and marketing strategies specific to the automotive industry.
- Product Training (Nissan): In-depth knowledge of Nissan's sales philosophies and product offerings.
- Bike Ride Training (Harley-Davidson): Skilled in providing bike ride training and customer demonstrations.
- Customer Service Tools (JP Morgan and Convergys): Familiar with tools and systems used in customer service and fraud prevention.
- Foundations of Digital Marketing and Ecommerce: Currently taking a course via Google on Coursera to enhance digital marketing skills.
Languages
English (Fluent)
Tagalog (Fluent)
Cebuano (Fluent)
Timeline
Marketing Professional
Toyota Cebu City
2022.11 - 2024.01
Marketing Professional
Nissan Cebu Central
2021.02 - 2021.07
Sales Executive
Harley Davidson of Cebu
2019.07 - 2022.11
Sales Executive
Mitsubishi Motors Cebu
2018.01 - 2019.07
Fraud Specialist
JP Morgan Chase Bank, N.A. Phil. Global Service Center
2014.07 - 2015.09
Customer Service Specialist II
Convergys
2012.05 - 2014.07
Bachelor of Arts in International Studies -
Xavier University - Ateneo de Cagayan
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