Daryl Lynn Salvador
Manila, Metro Manila
Summary
Dynamic Customer Service Representative with proven expertise at Afni, excelling in conflict resolution and relationship building. Recognized for enhancing customer loyalty through empathetic complaint handling and effective problem resolution. Adept at utilizing critical thinking to boost satisfaction rates and streamline technical support processes, ensuring a seamless user experience.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Afni
07.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technical Support Representative
Teleperformance Philippines
01.2023 - 06.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Technical Support Representative
Alorica
11.2021 - 12.2022
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
- Helped customers set up new systems, applications and software.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Education
High School Diploma -
Cielito Zamora Senior High School
Caloocan City, Metro Manila, Philippines03-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Call center operations
Timeline
Customer Service Representative
Afni
07.2024 - 05.2025
Technical Support Representative
Teleperformance Philippines
01.2023 - 06.2023
Technical Support Representative
Alorica
11.2021 - 12.2022
High School Diploma -
Cielito Zamora Senior High School
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