Daryll Gonzales
Information Technology
Surallah,South Cotabato
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
12
12
years of professional experience
Work History
Site Support Technician
Stradcom Corporation
Surallah South Cotabato
12.2010 - 09.2020
- Installed, configured and maintained hardware components such as printers, scanners, monitors and other peripheral devices.
- Maintained and updated antivirus software on all systems to ensure secure data protection.
- Performed troubleshooting steps to resolve technical issues related to system performance, network connectivity and hardware malfunctions.
- Provided technical support for users both remotely and onsite by responding to requests via phone, email or in person.
- Assisted users in setting up new accounts, resetting passwords, configuring applications and providing general guidance on usage of the systems.
- Created detailed documentation of all system configurations for future reference.
- Implemented security policies according to company standards including firewall rules and access control lists.
- Tested newly installed systems prior to deployment in order to verify functionality according to specifications.
- Tracked asset information such as serial numbers, warranty details, in an organized database for easy retrieval during audits.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Maintained positive working relationship with fellow staff and management.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Evaluated software or hardware to recommend improvements or upgrades.
- Oversaw daily performance of computer systems.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Billing/Biller/Data Encoder
AsiaPro Cooperative
General Santos City
03.2009 - 08.2010
- Performed daily follow-up on outstanding claims to ensure prompt payment from payers.
- Assisted with the preparation and analysis of month end closing procedures related to accounts receivable.
- Compiled and formatted data into the appropriate digital formats.
- Maintained a database of customer records, ensuring all entries were accurate and up-to-date.
- Troubleshot any issues encountered while encoding information into databases.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Obtained scanned records and uploaded into company databases.
- Prepared payroll documentation by entering data into cumulative payroll document.
Education
Bachelor of Science - Information Technology
Notre Dame of Dadiangas University
General Santos City05-2008
Skills
- Technical Support
- Hardware diagnostics
- Application support
- Data Recovery
- Software Installation
- MS Office proficiency
- Technical Troubleshooting
- Hardware upgrades
- Application installations
- Customer Success Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CulturePersonal development programsPaid time offTimeline
Site Support Technician
Stradcom Corporation
12.2010 - 09.2020
Billing/Biller/Data Encoder
AsiaPro Cooperative
03.2009 - 08.2010
Bachelor of Science - Information Technology
Notre Dame of Dadiangas University