Daryl Joe Amurao
Calamba,Philippines
Summary
Technology Analyst with strengths in requirements gathering, stakeholder management and Agile delivery. Supports system updates, resolves technical issues and improves processes through clear documentation and close project coordination.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Technology Analyst
Asurion
Taguig, Philippines
04.2021 - 10.2026
- Supported document gathering and interpreted business requirements for system development delivery.
- Supported the ServiceNow and Power Platform development team with user stories and backlog management.
- Facilitated sprint planning meetings to align work with business needs effectively.
- Gathered and defined user requirements for system updates.
- Implemented and tested systems against requirements with project teams for quality.
- Detected errors early through requirement testing to maintain assurance and standards.
- Resolved complex technical issues swiftly to minimise downtime for users.
- Assessed user feedback to refine technology solutions for better functionality.
- Led team development tasks by initiating projects and resolving issues for accountability.
- Restructured workflows to improve efficiency and align with business needs changes.
- Specified processes for project documentation, scope control, and schedule adjustments.
- Initiated system updates to enhance workflows and add new functionality.
- Streamlined reporting by automating data collection and analysis for time savings.
- Negotiated stakeholder needs to control changes, minimising scope creep costs.
- Assisted legacy system migration to ServiceNow to transfer data seamlessly.
- Resolved migration issues to minimise disruption during ServiceNow transitions.
Senior Production Operator
Asurion
Calamba, Philippines
12.2015 - 04.2021
- Maintained organisation and safety of workspaces with regular housekeeping work.
- Conducted regular inventory checks to maintain accurate records of stock levels.
- Diagnosed technical issues in mobile devices, accurately identifying faults and required repairs.
- Removed finished pieces from production lines and moved to packing, storage, or transport locations.
- Trained in basic requirements of different workstations to best help group meet production targets.
- Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations.
- Managed inventory levels of raw materials and finished goods to optimise storage space and reduce waste.
- Implemented continuous improvement initiatives, leading to enhanced performance and reduced costs.
- Participated in new product development projects, providing operational insights to streamline production.
- Monitored and adjusted production equipment to optimise efficiency and reduce downtime.
Education
Certificate of Higher Education - Information Technology
Philippine Women's University
Calamba, LAG01-2013
Skills
- Requirements gathering
- Technical analysis
- SDLC knowledge
- Data analytics
- Data manipulation
- Machine learning
- Project documentation
- Project coordination
- Process improvement
- Agile methodologies
- Agile methodology experience
- Stakeholder management
- Information gathering
- Application management
- Business analysis
- Excel proficiency
- Project management
- Data automation
- Data privacy sensitivity
Certification
- Professional Scrum Master 1 Certified
- Professional Scrum Master - AI Essentials (PSM - AIE) Certified
- Professional Scrum Product Owner I (PSPO I) Certified
- Professional Product Discovery and Validation Certified
- Section Coach x Asurion: Basic AI Proficiency
Timeline
Technology Analyst
Asurion
04.2021 - 10.2026
Senior Production Operator
Asurion
12.2015 - 04.2021
Certificate of Higher Education - Information Technology
Philippine Women's University