Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daryl Christian Culanding

Daryl Christian Culanding

CITY OF SAN PEDRO

Summary

Successful at tracking shipments, updating records and maintaining open communication with international offices and export authorities. Good documentation, multitasking and organizational skills.

Driven banking professional with strong background in providing conflict resolution when it comes to credit card transactions. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle finance issues. Devoted to adhering to ethical guidelines and laws throughout all casework. Flexible Customer Service Representative offering 7 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

8
8
years of professional experience

Work History

Freight VA

My Freight Staff
02.2024 - Current
  • Contacts carrier & drivers through phone calls and emails to track & update freight loads.

SENIOR OPERTAIONS REPRESENTATIVE

CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP
CITY OF MUNTINLUPA
05.2019 - 12.2023
  • Provides financial customer support through handling fraud and disputes operations
  • Assists customers with their write-ups against the merchant to win the fraud and dispute Researches and reviews both merchant and customer documents

TECHNICAL SUPPORT AGENT

TELEPERFORMANCE PH
06.2017 - 12.2018
  • Handles Sprint U.S customers who has inquiry or technical problems using their phone service internationally.
  • Handles billing concerns of Sprint Business account holders

SALES/CUSTOMER CARE REPRESENTATIVE

CONCENTRIX
07.2016 - 02.2017
  • Handles AT&T U.S customers who has billing, equipment or coverage issues when it comes to their phone service.
  • Pitching and selling DirecTV service to our customers.

Education

High School Diploma -

JESUS THE ROCK OF ALL AGES CHRISTIAN SCHOOL
Laguna
06-2018

Bachelor of Arts - Mass Communications

PAMANTASAN NG LUNGSOD NG MUNTINLUPA
Muntinlupa City
06-2016

Skills

  • Evidence handling
  • Geolocation tracking
  • International Shipping Expertise
  • Banking knowledge
  • Credit Card Operations
  • Dispute Mediation
  • Conflict de-escalation
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Analytical Skills
  • Account updating
  • Data Collection
  • Inbound and Outbound Calling
  • Product Knowledge
  • Complaint resolution
  • Customer Service
  • De-Escalation Techniques

Timeline

Freight VA

My Freight Staff
02.2024 - Current

SENIOR OPERTAIONS REPRESENTATIVE

CAPITAL ONE PHILIPPINES SUPPORT SERVICES CORP
05.2019 - 12.2023

TECHNICAL SUPPORT AGENT

TELEPERFORMANCE PH
06.2017 - 12.2018

SALES/CUSTOMER CARE REPRESENTATIVE

CONCENTRIX
07.2016 - 02.2017

High School Diploma -

JESUS THE ROCK OF ALL AGES CHRISTIAN SCHOOL

Bachelor of Arts - Mass Communications

PAMANTASAN NG LUNGSOD NG MUNTINLUPA
Daryl Christian Culanding