Summary
Overview
Work History
Education
Skills
Timeline
Generic
DARYL BENEDICT BOMBAY

DARYL BENEDICT BOMBAY

DELA CRUZ
DAVAO CITY

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Operations Team Manager

Alorica
2023.08 - 2024.03
  • Leveraged cutting-edge technology solutions as part of process optimization efforts aimed at reducing manual workloads.
  • Championed a culture of collaboration, innovation, and accountability within the operations team.
  • Managed key projects from inception to completion, delivering results on time and within budget constraints.
  • Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
  • Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
  • Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
  • Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
  • Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Maintained Quality and Customer satisfaction of the team.

Customer Service Representative

Alorica
2022.09 - 2023.08
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Achieved 100% Customer satisfaction for 100 survey for 2 consecutive months.
  • Received certificate top agent for 2 consecutive months.

Education

Bachelor of Science - Civil Engineering

Mapua University
Manila, Metro Manila, Philippines
2001.04 -

Skills

Attention to Detail

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Timeline

Operations Team Manager

Alorica
2023.08 - 2024.03

Customer Service Representative

Alorica
2022.09 - 2023.08

Bachelor of Science - Civil Engineering

Mapua University
2001.04 -
DARYL BENEDICT BOMBAYDELA CRUZ