DARYL BENEDICT BOMBAY
DELA CRUZ
DAVAO CITY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Operations Team Manager
Alorica
08.2023 - 03.2024
- Leveraged cutting-edge technology solutions as part of process optimization efforts aimed at reducing manual workloads.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained Quality and Customer satisfaction of the team.
Customer Service Representative
Alorica
09.2022 - 08.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved 100% Customer satisfaction for 100 survey for 2 consecutive months.
- Received certificate top agent for 2 consecutive months.
Education
Bachelor of Science - Civil Engineering
Mapua University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Attention to Detail
Operational Efficiency
Data Analysis
Quality Assurance
Data Management
Customer Service Management
KPI Tracking
Deadline Management
Technical knowledge
Customer Service
Attention to Detail
Timeline
Operations Team Manager
Alorica
08.2023 - 03.2024
Customer Service Representative
Alorica
09.2022 - 08.2023
Bachelor of Science - Civil Engineering
Mapua University
04.2001 -