DARYL BENEDICT BOMBAY
DELA CRUZ
DAVAO CITY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Operations Team Manager
Alorica
08.2023 - 03.2024
- Leveraged cutting-edge technology solutions as part of process optimization efforts aimed at reducing manual workloads.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Developed and executed strategic plans aligned with company goals, resulting in increased revenue and market share.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Maintained Quality and Customer satisfaction of the team.
Customer Service Representative
Alorica
09.2022 - 08.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Achieved 100% Customer satisfaction for 100 survey for 2 consecutive months.
- Received certificate top agent for 2 consecutive months.
Education
Bachelor of Science - Civil Engineering
Mapua University
Manila, Metro Manila, Philippines 04.2001 -
Skills
Attention to Detail
undefinedTimeline
Operations Team Manager
Alorica
08.2023 - 03.2024
Customer Service Representative
Alorica
09.2022 - 08.2023
Bachelor of Science - Civil Engineering
Mapua University
04.2001 -
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