Daryl Angela Ancheta
Sta. Ana, Manila City
Summary
Accomplished Security Engineer with a proven track record at Automated Technologies Inc., adept in Endpoint Security. Skilled in IT support and troubleshooting, with a keen attention to detail. Demonstrated ability to enhance cybersecurity measures, significantly reducing security risks. Quick learner, excelling under pressure with a strong dedication to advancing technology solutions.
Overview
4
4
years of professional experience
Work History
Security Engineer
Automated Technologies Inc.
Makati City, Metro Manila, Philippines
11.2022 - Current
- Implement and support Privileged Access Management (PAM), Endpoint Security, and Data Encryption solutions to enhance cybersecurity.
- Plan, design, and execute security projects, ensuring seamless deployment and integration.
- Prepare detailed reports outlining technical and procedural findings, providing remediation strategies for identified security gaps.
- Conduct User Acceptance Testing (UAT) and facilitate knowledge transfer sessions for clients to ensure smooth adoption.
- Address and resolve customer queries, offering expert technical guidance and support.
- Troubleshoot and resolve incidents within Service Level Agreements (SLA), minimizing downtime and security risks.
Data Center Support Associate
Networld Capital Ventures Inc.
Makati City, Metro Manila, Philippines
07.2021 - 10.2022
- Monitor Cebuana Lhuillier’s remittance partner sites, banking transactions, and money transfer applications to ensure smooth operations.
- Execute and run SQL scripts for data management and troubleshooting.
- Reactivate archived remittance transactions as needed.
- Conduct daily server backup monitoring to ensure data integrity and security.
- Process email and SMS blasts for Cebuana Lhuillier’s promotions.
- Assist in inventory tagging and hardware tracking of data center equipment.
- Create and revise manual monitoring documents for operational reference.
- Perform soft and hard resets of modems to resolve connectivity issues.
- Handle calls and email inquiries, providing technical support to branches regarding customer transactions.
- Maintain an updated inventory of all hardware equipment in the data center.
- Monitor servers and temperature levels to prevent system downtime.
- Prepare and send AM and PM monitoring reports on system performance.
- Request, track, and resolve service tickets for technical issues.
IT Staff
Transman Manpower Services Inc.
Concentrix CVG Philippines Inc.
11.2020 - 06.2021
- Provide technical support and issue resolution for service tickets.
- Re-image system units and IGEL devices to ensure optimal performance.
- Configure and troubleshoot Avaya and Cisco phones for seamless communication.
- Offer phone, chat, and in-person IT support, ensuring timely issue resolution.
- Diagnose and resolve computer hardware and software issues through troubleshooting.
- Set up and configure computer workstations, including peripheral devices.
- Assist clients with software and hardware concerns, ensuring minimal downtime.
- Maintain professionalism, composure, and patience in challenging customer interactions.
- Perform deployment, relocation, and inventory management of IT assets.
Education
Bachelor of Science - Information And Communications Technology
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines12-2020
Skills
- IT Support & Troubleshooting
- Computer Hardware & Software Diagnosis
- Endpoint Protection Implementation & Support
- Proficient in Microsoft Office Suite
- Attention to detail
- Quick Learner & Adaptable
- Ability to Work Under Pressure
- Strong Work Ethic & Dedication
Timeline
Security Engineer
Automated Technologies Inc.
11.2022 - Current
Data Center Support Associate
Networld Capital Ventures Inc.
07.2021 - 10.2022
IT Staff
Transman Manpower Services Inc.
11.2020 - 06.2021
Bachelor of Science - Information And Communications Technology
Rizal Technological University