I am a motivated and hardworking individual. I enjoy learning new skills and applying them to improve both myself and the workplace. In my previous role, I developed strong communication, teamwork and technical skills.
Overview
4
4
years of professional experience
Work History
Store Assistant
Ace Hardware Philippines Inc
SM CDO DOWNTOWN
02.2025 - Current
PRO
Assisted customers with product inquiries and provided excellent service
Stocked shelves and organized merchandise to enhance store presentation
Processed transactions accurately using point-of-sale systems
Supported daily inventory management and restocked items as needed
Addressed customer complaints effectively, ensuring satisfaction and loyalty
Trained new staff on store procedures and customer service standards
Collaborated with team members to maintain a clean and safe environment
Implemented efficient processes for inventory tracking and reporting
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Resolved customer complaints professionally, turning negative experiences into positive outcomes.
Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
Remained calm and composed in tense situations involving angry or upset customers.
Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Provided training to new hires on store procedures, product knowledge, and customer service best practices.
Operated POS system to process payments and provide receipts.
Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
Displayed merchandise by arranging in appealing ways to boost sales.
Established and maintained professional relationships with customers to increase trust and rapport.
Optimized sales floor layout by rearranging merchandise based on seasonal trends or corporate directives.
Collaborated with team members to ensure seamless operations during peak hours and special events.
Answered questions about store policies and addressed customer concerns.
Bolstered sales through suggestive selling techniques.
Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
Reduced shrinkage levels through vigilant monitoring of potential theft situations and adherence to loss prevention policies.
Collaborated with team members to complete daily tasks and achieve store goals.
Improved product knowledge among staff with regular training sessions, leading to better customer service.
Increased customer engagement by organizing in-store events and promotions.
Increased repeat customer visits with personalized follow-up system for feedback and suggestions.
Conducted market research to identify trending products, leading to better stock selection.
Streamlined merchandise returns process, making it quicker and more customer-friendly.
Enhanced team efficiency with rigorous restocking protocols, ensuring shelves were always full.
Fostered culture of continuous improvement, encouraging staff to suggest process optimizations.
Maintained clean and organized store environment, contributing to positive shopping experience.
Boosted sales during promotional events by setting up attractive product displays.
Supported inventory management to minimize stock discrepancies by conducting regular audits.
Enhanced customer satisfaction by providing prompt and courteous service at all times.
Developed comprehensive emergency plan, improving store safety for employees and customers.
Improved store layout for better customer navigation by reorganizing product displays.
Reduced checkout time, implementing more efficient cashier process.
Optimized supplier relations to ensure timely delivery of new stock.
Facilitated team-oriented atmosphere, leading to improved employee morale and reduced turnover.
Strengthened relationships with regular customers by remembering personal preferences and making recommendations.
Enhanced store's social media presence, posting engaging content to attract more customers.
Improved efficiency of stockroom organization, speeding up restocking process.
Reduced instances of shoplifting by implementing stricter security measures and staff vigilance.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Managed efficient cash register operations.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Created inviting environment for customers by maintaining store organization and cleanliness.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Engaged in friendly conversation with customer to better uncover individual needs.
Prioritized helping customers over completing other routine tasks in store.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Monitored customers for signs of security concerns and escalated issues to management.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Built customer loyalty and retention by delivering excellent shopping experiences.
Recommended complementary purchases to customers, increasing revenue.
Sales Representative
One FT Tire Trading
NASIPIT, AGUSAN DEL NORTE
05.2022 - 05.2024
Conducted market research to identify customer needs and improve product offerings.
Developed and maintained strong relationships with clients to enhance customer satisfaction.
Demonstrated products to potential customers, effectively addressing inquiries and objections.
Collaborated with team members to achieve sales targets and streamline processes.
Education
Bachelor of Science in Business Administration - Marketing Management
Initao College
Jampason, Initao, Misamis Oriental
01-2022
High School - undefined
Libertad National High School
Libertad, Misamis Oriental
01-2018
Elementary School - undefined
Lubluban Elementary School
Lubluban, Libertad, Misamis Oriental
01-2012
Skills
Time Management
Attention to Detail
Interpersonal Skills
Problem Solving
Communication Skills
Adaptability
Work Ethic
Leadership
Creativity
Teamwork
Customer Service
Professionalism and Positive Attitude
Timeline
Store Assistant
Ace Hardware Philippines Inc
02.2025 - Current
Sales Representative
One FT Tire Trading
05.2022 - 05.2024
High School - undefined
Libertad National High School
Elementary School - undefined
Lubluban Elementary School
Bachelor of Science in Business Administration - Marketing Management