Summary
Overview
Work History
Education
Skills
Certification
Trainings seminars
Personal Information
Timeline
Generic

Daryl P. Magyaya

Pasig City

Summary

As a graduate of Computer Science, I am eager to contribute to the fast-paced world of technology. I am committed to continuously enhancing my knowledge, skills, and talents to make a meaningful impact. I believe your company offers the ideal environment for me to achieve my professional goals and growth. I am dedicated to giving my best effort each day and aspire to become a valuable asset to your team.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Manager

Intervoice Technologies, Inc.
04.2012 - Current
  • Lead and Manage Team: Oversee the day-to-day operations of the team, set goals and objectives, and develop strategies to achieve them.
  • Communicate Effectively: Maintain open communication with team members, providing feedback and support, and addressing any issues or concerns.
  • Monitor Performance: Track team performance, provide coaching and development opportunities, and identify areas for improvement.
  • Facilitate Collaboration: Encourage teamwork and collaboration within the team and with other departments.
  • Resolve Conflicts: Mediate any interpersonal issues and ensure a positive work environment.

Senior Confirmation Officer/Verifier

Intervoice Technologies, Inc.
02.2009 - 03.2011
  • I am working as a senior confirmation officer wherein we verify the qualifications of the clients
  • Make sure that they are qualified to attend the presentation
  • Doing confirmation a day before the scheduled appointment
  • Making friendly call (FC) 2 hrs prior to the appointment to make sure that the clients are all set or on the way to the presentation
  • We make sure that we reach are 30% efficiency
  • I reached my quota every single month
  • We are promoting vacation ownership

Confirmation Manager

Intervoice Technologies, Inc.
02.2009 - 03.2011
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Rescheduling Officer

Intervoice Technologies, Inc.
02.2007 - 02.2009

I worked a as a rescheduling officer wherein we reset those clients who weren’t able to attend the presentation

  • Doing confirmation a day before the scheduled appointment
  • Making friendly call (FC) 2 hrs prior to the appointment to make sure that the clients are all set or on the way to the presentation
  • I reached my quota every single month
  • We are promoting vacation ownership
  • As a top rescheduler I was sent to Bacolod City as SPIFF

Customer Sales Representative(CSR)

One Global Contact Center
02.2006 - 02.2007
  • Make outbound calls and qualify leads.
  • * Schedule appointments and update CRM records.
  • * Meet daily/weekly appointment-setting targets.
  • * Collaborate with sales and marketing teams.
  • We catered appointment setting for Travel Club/Timeshare

Education

Bachelor of Science - Computer Science

ABADA College
Pinamalayan, Oriental Mindoro
03.2004

Secondary Level -

Immaculate Heart of Mary Academy
Pinamalayan, Oriental Mindoro
03.2000

Primary Level -

Panggulayan Elementary School
Panggulayan, Pinamalayan
03.1996

Skills

  • Communication
  • Teamwork
  • Stretching expertise
  • Employee motivation
  • Team coaching
  • Staff training

Certification

I hereby certify that all the above information are true and correct to the best of my knowledge and beliefs.

Trainings seminars

  • Call Center Training program conducted by One Global Contact Center
  • Web Page Designing using JavaScript and Computer Graphics using Adobe Photoshop seminar conducted by CLCC Institute of Science and Technology
  • Labor Education for Graduating Student(LEGS) seminar conducted by Department of Labor and Employment
  • Operations Training Program conducted by Robinsons Recreation Corporation
  • Leadership Training seminar conducted by Provincial Youth Development Council(PYDC) under the office of the governor of Oriental Mindoro
  • College Student Congress conducted by Provincial Council for Youth Affairs(PCYA) under the office of the governor of Oriental Mindoro
  • Catholic Life in the Spirit seminar conducted by Spirit of Love Catholic Community
  • Basic Leadership seminar conducted by Philippine National Red Cross

Personal Information

  • Age: 42
  • Height: 5'5"
  • Weight: 110 lbs
  • Citizenship: Filipino
  • Date of Birth: 12/19/1982
  • Gender: male

Timeline

Team Manager

Intervoice Technologies, Inc.
04.2012 - Current

Senior Confirmation Officer/Verifier

Intervoice Technologies, Inc.
02.2009 - 03.2011

Confirmation Manager

Intervoice Technologies, Inc.
02.2009 - 03.2011

Rescheduling Officer

Intervoice Technologies, Inc.
02.2007 - 02.2009

Customer Sales Representative(CSR)

One Global Contact Center
02.2006 - 02.2007

Bachelor of Science - Computer Science

ABADA College

Secondary Level -

Immaculate Heart of Mary Academy

Primary Level -

Panggulayan Elementary School
Daryl P. Magyaya