DARYL JONSON
Quezon City
Summary
Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Concentrix
08.2025 - 06.2026
- Facilitated collaboration among diverse teams to strengthen product understanding and enhance customer support efficiency.
- Engaged with product development teams to ensure customer requirements were effectively integrated into solutions.
- Designed and executed process enhancements aimed at elevating claim processing efficiency and customer satisfaction.
- Implemented strategic improvements in claims handling processes to optimize turnaround times and accuracy.
Healthcare Customer Service Representative
Concentrix
03.2025 - 08.2025
- Addressed provider inquiries regarding healthcare services and benefits to enhance satisfaction and support service delivery.
- Guaranteed adherence to HIPAA regulations while managing sensitive patient information.
- Enhanced provider satisfaction through prompt and thorough resolution of healthcare inquiries to support overall service quality.
- Performed in-depth assessments of caller inquiries to provide essential policy and procedure information.
- Executed comprehensive investigations on complex claims to ensure adherence to regulatory standards.
Chat Support Representative
Majorel Philippines (Teleperformance)
Bagumbayan, Quezon City
08.2023 - 04.2024
- Managed live chat interactions to resolve customer inquiries, enhancing overall service quality.
- Developed and implemented initiatives aimed at reducing average response time while ensuring customer satisfaction.
Customer Care Advocate
Optum Inc. (UnitedHealthCare)
Diliman, Quezon City
08.2022 - 06.2023
- Facilitated efficient claims processing to enhance operational workflows within healthcare systems and ensure compliance with documentation standards.
- Addressed and resolved customer inquiries and complaints with efficiency and precision.
- Elevated customer satisfaction by cultivating welcoming and positive experiences through expert product knowledge.
- Educated customers about billing, payment processing and support policies and procedures.
Content Moderator
Enshored Philippines
1605 Pasig, Philippines
09.2021 - 05.2022
- Ensured compliance with community guidelines and policies through effective moderation of user-generated content.
- Conducted assessments of flagged content to uphold community guidelines and enhance user safety.
- Monitored and evaluated content trends to proactively enhance platform safety and reduce instances of harmful or abusive material.
Customer Service Representative
One Call Solutions (Ortigas)
Pasig City
02.2020 - 10.2020
- Provided real-time support to customers via chat, resolving inquiries and technical issues efficiently.
Customer Service Representative
Sterling Global Call Center
Pasig City
12.2018 - 02.2020
- Coordinated logistics for order delivery, ensuring precision and punctuality in customer service.
- Provided timely updates to customers on order status and delivery timelines to enhance satisfaction.
- Optimized delivery routes through GPS technology to enhance efficiency.
Education
Bachelor of Science - Hotel and Restaurant Management
ST. CLAIRE COLLEGE OF CALOOCAN
Caloocan City01-2016
High School - undefined
NEW ERA HIGH SCHOOL
New Era, Quezon City01-2013
Elementary School -
OLD BALARA ELEMENTARY SCHOOL
Old Balara, Quezon City01-2009
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Teamwork and collaboration
Timeline
Subject Matter Expert
Concentrix
08.2025 - 06.2026
Healthcare Customer Service Representative
Concentrix
03.2025 - 08.2025
Chat Support Representative
Majorel Philippines (Teleperformance)
08.2023 - 04.2024
Customer Care Advocate
Optum Inc. (UnitedHealthCare)
08.2022 - 06.2023
Content Moderator
Enshored Philippines
09.2021 - 05.2022
Customer Service Representative
One Call Solutions (Ortigas)
02.2020 - 10.2020
Customer Service Representative
Sterling Global Call Center
12.2018 - 02.2020
High School - undefined
NEW ERA HIGH SCHOOL
Bachelor of Science - Hotel and Restaurant Management
ST. CLAIRE COLLEGE OF CALOOCAN
Elementary School -
OLD BALARA ELEMENTARY SCHOOL