Daryl Davao Dayuday
Dumaguete City,Philippines
Summary
Results-driven Virtual Assistant with expertise in administrative support, social media management, and e-commerce operations. Delivered significant improvements in workflow and productivity through proactive communication, attention to detail, and strategic planning. Committed to enhancing client satisfaction and organisational success by optimising processes and fostering collaboration.
Overview
8
8
years of professional experience
Work History
General Retail Manager
Nissan Dumaguete -PONCE
01.2023 - 01.2025
- A general retail manager is the one to supervise or oversee the daily operations of the retail store.
- They make sure the store runs smoothly by managing staff, helping customers, keeping track on the inventory and ensure sales goals are met.
- Organised staff schedules, holiday rotas, and shift patterns to optimise store operations.
- Resolved customer complaints with empathy and professionalism, enhancing customer satisfaction.
- Fostered positive working environments by providing support and guidance to staff.
- Closely monitored team performance, identifying improvements and managing change.
- The Nissan Philippines, Inc. is a joint venture between Nissan Motor Company, Universal Motors Corporation and Yulon Philippines Investment Co. Ltd. for the import and distribution of Nissan automobiles, multi-purpose vehicles (MPV) and sport utility vehicles (SUV) in the Philippines. Website: https://en.wikipedia.org/wiki/Nissan
Sales Admin
Nissan Dumaguete -PONCE
01.2018 - 01.2023
- Working as a sales admin in a corporate setting, such as the automotive business, presents daily challenges as you come across a variety of people with distinct personalities.
- Maintaining and updating sales and customer records, processing orders via phone or email, verifying data accuracy in orders and invoices, contacting clients to get missing information or respond to inquiries, and—above all—communicating crucial customer feedback internally are all important tasks.
- Monitored and validated loan documentation to guarantee compliance prior to unit release.
- Discussed insurance policies and coverage with clients to ensure clarity and compliance.
- Coordinated endorsement and handover of released units to relevant departments, facilitating smooth operational workflow.
- Acted as the first point of contact for walk-in client inquiries in the showroom, providing immediate assistance and professional customer service.
- Contacted clients via calls and text messages to provide updates on license plates, Certificate of Registration (CR), and insurance policies.
- Handled client reservations and bookings for service, ensuring accurate scheduling and enhancing customer experience.
- Managed receivables follow-ups and updates, maintaining accurate records and supporting timely collections.
- Prepared payables to suppliers, ensuring accuracy, timeliness, and compliance with company financial procedures.
- Assisted clients on a day-to-day basis, addressing concerns, providing updates, and ensuring a positive customer experience.
- The Nissan Philippines, Inc. is a joint venture between Nissan Motor Company, Universal Motors Corporation and Yulon Philippines Investment Co. Ltd. for the import and distribution of Nissan automobiles, multi-purpose vehicles (MPV) and sport utility vehicles (SUV) in the Philippines. Website: https://en.wikipedia.org/wiki/Nissan
- Prepared detailed reports for senior management, outlining operational performance and strategic recommendations.
- Responded to emergency calls for service, providing timely assistance and support to individuals in distress.
- Prepared detailed reports on daily activities, incidents, and investigations, maintaining accurate records for legal proceedings.
- Processed invoices, credit notes, and payments, ensuring accurate financial records.
- Updated and maintained sales and customer records to facilitate smooth delivery processes.
- Managed daily sales reports, updating records and tracking performance against targets.
- Coordinated with sales team to process customer orders accurately and efficiently.
- Built exceptional customer satisfaction by delivering friendly service.
- Updated customer database regularly, ensuring accuracy and compliance with data protection regulations.
- Created various accounting and sales documents, such as invoices, sales orders and quotations.
- Kept up-to-date product knowledge such as availability, price and specifications.
- Listened intently to customers to identify upselling opportunities.
- Closely communicated with shipping and logistic departments to ensure timely and accurate deliveries.
- Supported the onboarding of new sales team members, providing training on administrative procedures.
- Processed customer orders through email, live chat or phone, taking information such as client, card, delivery and product details.
- Facilitated communication between sales, logistics, and customer service departments for seamless operations.
- Resolved customer complaints regarding missing deliveries and inaccurate orders efficiently, maintaining high service standards.
- Thoroughly checked order to ensure accuracy before sending to warehouses for dispatch.
- Prepared and presented weekly sales reports to management, highlighting achievements and areas for improvement.
- Implemented filing systems for sales documentation, improving organisational efficiency.
- Processed reservations on internal booking system for accurate recordkeeping.
- Provided administrative support in organisation of sales conferences to empower sales people to achieve results.
- Organised promotional materials, ensuring the sales team had necessary tools for client meetings.
COUNTER ASSISTANT
SM APPLIANCE
01.2017 - 01.2018
- Processed cash and card payments at checkout, ensuring accurate transactions and correct change delivery.
- Handled cash, credit, and debit transactions with precision, facilitating smooth end-of-day reconciliation.
- Responded to customer inquiries via phone and in person, offering prompt and courteous service.
- Liaised with customers to identify needs, offering tailored recommendations and successfully upselling services.
- Their main role is to support smooth transactions while delivering good customer service.
- A Sales Counter Assistant is a retail staff member who works at the sales counter, assisting customers with purchases, handling payments, providing product information, and ensuring the counter area is organised and welcoming.
- SM Appliance is a leading retailer of high-quality appliances in the Philippines, offering a wide range of products including refrigerators, washing machines, air conditioners, televisions, and kitchen appliances from trusted brands such as Samsung, LG, Panasonic, and Sony. They pride themselves on providing exceptional customer service and a spacious showroom to help customers make informed decisions when shopping for appliances. Website: https://www.smappliance.com
Education
Bachelor of Science and Industrial Technology - Computer Technology
Negros Oriental State University
Guihulngan01-2017
Skills
- Inventory management
- Point of sale systems
- Microsoft Excel
- Data entry
- Staff scheduling
- Client relationship management
- Customer service
- Customer engagement
- Problem solving
- Decision making
- Strategic planning
- Team leadership
- Time management
- Communication skills
- Relationship management
- Customer service skills
- Computer literacy
Custom Section
To provide exceptional virtual support by combining efficiency, attention to detail, and proactive communication. I aim to simplify processes, enhance client productivity, and contribute meaningful value through consistent, accurate, and results-driven assistance.
Websites, Portfolios and Profiles
- www.linkedin.com/in/daryl-dayuday-412789206
- https://www.facebook.com/TRIPLETSD
References
- Doreen Kristia Panday, Hyundai Dumaguete, General Sales Manager, 09278341152
- Jeremy Aurea, Nissan Dumaguete, General Sales Manager, 09272340631
- Roy Lagrimas, Nissan Dumaguete, Service Manager, 09451501158
- Rex Rastica, Phcci, Marketing Manager, 09175490216
- Joy Buhisan, Rcbc, Marketing Loan Manager, 09662344305
- Rochel Pinero, Nissan Dumaguete, Marketing Professional, 09352772944
- Maica Dupal-ag, Nissan Dumaguete, Service Admin, 09511410235
Training
- Microsoft Office, 2017
- Microsoft.net, 2018
- Computer Hardware troubleshooting, 2018
- Dealer Management Training, 2019
- Dealer Process Review and Coaching Program (DPRC), 2022
- Line Manager Training program, 2022
- Sales Admin Refresher Training Course, 2024
- Warranty and Sales Training, 2023
- Loan Documentation Training, 2025
- NDDC Form and Vehicle Handover Procedure and Refresher Training, 2025
- Dealer Training for Warranty Registration and Vehicle Retail Sales Recognition from YANA DMS to NIMS, 2025
- YANA-NCS DIGITAL TRAINING, 2025
- Dealer Process Review and Coaching, 2025
- Prepaid Maintenance Plan Training, 2025
- PK TRAINING, 2024
- Nissan Chatbot 2.0 Market Launch, 2024
- Nissan AI Leads Scoring Market Launch Training, 2024
Timeline
General Retail Manager
Nissan Dumaguete -PONCE
01.2023 - 01.2025
Sales Admin
Nissan Dumaguete -PONCE
01.2018 - 01.2023
COUNTER ASSISTANT
SM APPLIANCE
01.2017 - 01.2018
Bachelor of Science and Industrial Technology - Computer Technology
Negros Oriental State University