Daryl Datulayta
Customer Service Representative
Cebu City, Province Of Cebu
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
JY Square Mall, Xpresso Career Cafe, Lahug, Salin
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
Customer Service Representative
Qualfon
AsiaTown, Skyrise 3, Qualfon Building, Jose Maria
07.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Accounting And Business Management
University of San Jose Recoletos
7VVX+H2R, Cebu City, 6000 Cebu 04.2001 -
No Degree - Information Technology
University of The Visayas
Dionisio Jakosalem St, Cebu City, 6000 Cebu 04.2001 -
Skills
- Able to work well in a team, contributing ideas and cooperating with others to achieve common goals
Chess
Im still learning chess and my favorite player is Magnus Carlsen.
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
01.2024 - Current
Customer Service Representative
Qualfon
07.2023 - 01.2024
No Degree - Accounting And Business Management
University of San Jose Recoletos
04.2001 -
No Degree - Information Technology
University of The Visayas
04.2001 -
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