DARWIN ORIANE
Software Development Manager
Quezon City, Metro Manila
Summary
ICT professional with 15 years of experience in telecom and banking systems, specializing in application management, system integration, and IT service management. Strong expertise in Incident Management, Service Request Management, and Problem Management, ensuring high system availability and operational efficiency. Currently focused on telecom solutions with prior experience in banking application support. Skilled in ITIL, Frameworx, and CMMI Level 5, as well as cloud technologies, API development, and automation. Proficient in .NET, Java, PL/SQL, and modern web technologies, delivering scalable and secure enterprise solutions.
Overview
27
27
years of professional experience
4
4
Certifications
Work History
Software Development Manager
AMDOCS
04.2018 - Current
- Managed Incident, Service Request, and Problem Management processes for telecom applications, ensuring rapid issue resolution and continuous improvement.
- Manage applications, implemented innovative solutions to minimized and eliminate incidents.
- Supervised and direct deployments and provided troubleshooting and support.
- Managed project planning, scope, schedule, status and documentation.
- Created and implemented innovative solutions to minimized incidents.
Solution Architect
PLDT
02.2008 - 03.2018
- Managed and delivered advanced solutions.
Conducted research to evaluate systems design and process efficiency. - Created, designed, and developed innovative business solutions such as PCMS, PMXexpress, Number Portability iMonitor, Clarity-Kenan Interface, AMLT, EASy, ACRES, BARS, MTU.
- Provided support during implementations and applied industry best practices.
- Become part of the IT think thank, lead and worked with different teams.
- Managed and supervised project to keep on task for timely completion.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Helped company save 100 millions by designing, and implementing solution on billing
Associate Manager
ACCENTURE
09.2005 - 12.2007
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define Banking Client requirements.
- Monitored project completion metrics such as Data Migration / ATM Phone Top Up / Savings Products, and Local Business Monthly Charging from conception through final delivery.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives. Orchestrated efficient large-scale software deployments.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Enhanced team productivity by implementing efficient project management strategies.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (CMMI).
Level 3 Advanced Technician Specialist
BDO Unibank
07.2003 - 08.2005
- Helped Card team in delivery of PIN Base, and Non-PIN Base project, resulting in the certification of Banco De Oro ATM International Card issuer and acquirer, PIN Base, and Non-PIN Base to MasterCard International (Cirrus/Maestro).
- Contributed on ATM/POS/Card Testing, TBG Reports development, application support plans and prototype programs.
- Provided guidance and direction to less experienced staff in resolution of highly complex technical problems.
Deputy Administrative Office / ADD1-SD3-ITG
Far East Bank and Trust Company
10.1997 - 12.2000
- Led and guided team in the design, development, and implementation of banking projects.
- Led software development of the following: Decision Support Reporting System for Administrative Support Department, Management Information Reporting System (LOANS) for Customer Analysis Department, Automated Teller Machine (ATM) Monitoring System (Micro VB-Mainframe), On-line Deposit Slip Ordering System (Mainframe OLTP), Password Control System (BranchPro - Intranet/Internet), Card Embossing System (Basic)
- Installed and configured software applications and tested solutions for functionality.
Education
Bachelor of Science - Bachelor of Science in Business Administration
National College of Business And Arts
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Project Management
Business Solution
Application Software Development
Data Management
Incident/SR/Problem Management
Leadership
Certification
AWS Certified Cloud Practioner
Timeline
Software Development Manager
AMDOCS
04.2018 - Current
Solution Architect
PLDT
02.2008 - 03.2018
Associate Manager
ACCENTURE
09.2005 - 12.2007
Level 3 Advanced Technician Specialist
BDO Unibank
07.2003 - 08.2005
Bachelor of Science - Bachelor of Science in Business Administration
National College of Business And Arts
04.2001 -
Deputy Administrative Office / ADD1-SD3-ITG
Far East Bank and Trust Company
10.1997 - 12.2000
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