DARWIN E. ALBERO
General Virtual Assistant | Administrative Assistant | Payment Operations Specialist
Tanza, Province Of Cavite
Summary
Dedicated office support specialist with extensive experience in administrative functions and office management, recognized for reliability and adaptability in dynamic work environments. Strong communicator adept at multitasking, consistently meeting diverse administrative needs with precision and professionalism.
Overview
1
1
Language
7
7
years of professional experience
Work History
Administrative Assistant
Phil. Fibertech Industries, Inc.
01.2023 - 01.2026
- Managed executive calendars, scheduled meetings, and coordinated appointments to support daily business operations.
- Prepared purchase requests, invoices, reports, business correspondence, and operational documents using Microsoft Office and Google Workspace.
- Maintained accurate digital and physical filing systems, ensuring confidential records were organized and easily accessible.
- Processed data entry, updated company databases, and verified documentation with a high level of accuracy.
- Coordinated with internal departments, suppliers, contractors, and clients regarding project schedules, document requirements, and operational updates.
- Monitored incoming emails, phone calls, and business correspondence, ensuring inquiries and requests were addressed promptly.
- Tracked document submissions, approvals, and purchasing transactions to ensure timely processing and compliance with company procedures.
- Assisted in procurement activities by coordinating supplier communications, preparing supporting documents, and monitoring purchasing requirements.
- Prepared meeting agendas, presentations, and reports to support management discussions and decision-making.
- Supported daily office operations by maintaining administrative records, organizing documentation, and ensuring efficient workflow across departments.
Payment Operations Specialist
iTechno Inc. (POGO)
01.2022 - 01.2023
- Managed payment queues while guaranteeing prompt and accurate transaction execution.
- Validated customer data, financial details, and payment inquiries to assure correctness ahead of processing.
- Authenticated customer information, bank details, and payment requests ahead of processing
- Examined discrepancies related to failed transactions and pending withdrawals by conducting detailed reviews of transaction records for resolution.
- Facilitated processing of payment approvals, reversals, and account adjustments according to company policies to ensure compliance.
- Ensured meticulous tracking of financial transactions and customer account notes.
- Facilitated communication among customer support, risk, and finance teams regarding escalations.
- Processed confidential customer and financial information with strict compliance
- Enhanced customer engagement through effective use of internal CRM.
- Conducted data analysis with Microsoft Excel and Google Sheets for insights.
- Promoted teamwork via Microsoft Teams for collaborative efforts.
- Maintained swift communication through Telegram for urgent matters.
- Optimized payment processing workflows to elevate operational efficiency and decrease transaction times.
- Collaborated with cross-functional teams to resolve complex payment discrepancies and improve service delivery.
- Streamlined payment processing workflows to enhance operational efficiency and reduce transaction times.
Logistics Operations Assistant (Back Office)
J&T Express
01.2019 - 01.2022
- Tracked and monitored parcels from Shopee, Lazada, and TikTok Shop orders to ensure timely delivery.
- Updated shipment statuses using the J&T Internal Parcel Management System and tracking dashboard.
- Coordinated with riders and branch staff for delivery updates and issue resolution.
- Resolved customer inquiries regarding tracking, delivery status, and concerns, enhancing customer satisfaction.
- Verified shipping details and ensured accurate data encoding.
- Processed proof of delivery (POD) and maintained shipment records.
- Compiled daily reports on parcel movement, exceptions, and pending deliveries to support operational decision-making.
- Used tools: J&T Internal System, Barcode Scanner, Microsoft Excel, Google Sheets, Gmail, Office Tools.
- Coordinated daily operational tasks to optimize workflow efficiency and support team objectives.
- Managed inventory records using logistics software to ensure accurate tracking and reporting.
Education
Senior High School - GAS Strand
Bato School of Fisheries
Bato, Province Of Leyte, Philippines03-2020
Junior High School - Fish Culture
Bato School of Fisheries
Bato, Province Of Leyte, Philippines01-2018
Elementary - General Studies
Alegria Elementary School
Bato, Province Of Leyte, Philippines03-2014
Skills
Remote office support
Office administration
Customer email support
Schedule management
Document management
Office inventory management
Data entry
CRM expertise
Microsoft Office
Google Workspace
Computer skills
Customer service
Supply chain tracking
Timeline
Administrative Assistant
Phil. Fibertech Industries, Inc.
01.2023 - 01.2026
Payment Operations Specialist
iTechno Inc. (POGO)
01.2022 - 01.2023
Logistics Operations Assistant (Back Office)
J&T Express
01.2019 - 01.2022
Senior High School - GAS Strand
Bato School of Fisheries
Junior High School - Fish Culture
Bato School of Fisheries
Elementary - General Studies
Alegria Elementary School