DARWIN CADENA
Real Estate Leasing Coordinator
Davao City
Summary
Well-qualified Assistant Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Knowledgeable Leasing Coordinator with solid background in coordinating Section 8 housing programs and standard lease. Managed tenant relations and compliance effectively, ensuring smooth operations of housing initiatives. Professional leasing specialist with proven track record in property management and tenant relations. Skilled in contract negotiation, property tours, and lease administration. Adaptable team player focused on achieving optimal occupancy rates and fostering positive community environments. Known for strong organizational abilities and effective communication, consistently delivering results in dynamic settings.
Overview
19
19
years of professional experience
1
1
Language
Work History
Assistant Property Manager
TMT Property Services
Sacramento
01.2024 - 03.2026
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Developed marketing materials to highlight property features, differentiating from competitors.
- Conducted thorough market research for local expansion across United States.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Improved efficiency, organizing leasing office operations and reducing paperwork processing time.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Improved online property listings with high-quality photos and detailed descriptions, attracting more prospective tenants.
- Increased lease renewals, maintaining open and effective communication with current tenants.
- Improved overall property appearance by coordinating regular inspections.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Negotiated lease agreements to meet both tenant needs and property management goals.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Streamlined application process, reducing turnaround time for applicant approvals.
Outbound Sales Representative
Medical Alert
Staten Island
06.2022 - 12.2022
- Enter Walk-in patients’ personal information
- Outbound sales calls to potential clients who can benefit from the device
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Average about 150-200 calls per day
Intake Coordinator
Kamin Health
New York City
12.2021 - 06.2022
- Data Entry
- Scheduling for COVID 19 testing
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
Modular Kitchen Designer
Tri State Kitchen NY
Brooklyn
07.2021 - 01.2022
- Provide information or take messages via the telephone.
- Create a basic kitchen layout using 2020 Design(Kitchen and Bathroom Design Software).
- Creating installation schedules for our pros, and creating routes for our drivers for cabinet and parts delivery.
- Used computer-aided design software to prepare blueprints and schematics.
- Supported project managers by consistently meeting deadlines and maintaining open lines of communication regarding design progress.
- Developed comprehensive material lists for accurate budgeting, minimizing surprise expenses during construction stages.
- Optimized storage space within kitchens by integrating innovative solutions such as pull-out drawers and hidden compartments.
- Increased client satisfaction by designing custom modular kitchens tailored to individual needs and preferences.
SEO Intern
Webbizideas.com
Minnesota
05.2021 - 07.2021
- Identify and remove duplicate content
- Check navigation and UX factors, user Interaction, and keeping the website "user-friendly"
- Double-check functional designs
- Set up Google Analytics and Google Webmaster Tools
- Make sure you’re being indexed
- Monitor keyword rankings
- Monitoring keyword search ranking in Google search results
- Social Media Management
- Conducted regular backlink profile audits to ensure a healthy link portfolio and identify potential toxic links for disavowal.
- Performed regular site audits to identify technical issues impacting SEO performance, providing actionable solutions for improvement.
- Maintained a strong working knowledge of various CMS platforms such as WordPress, allowing efficient implementation of on-site optimizations.
- Enhanced website visibility by implementing effective on-page and off-page SEO strategies.
- Optimized web pages with relevant meta tags, header tags, and image alt tags for better search engine indexing.
- Conducted comprehensive keyword research for optimized content creation and improved search rankings.
- Refined internal linking structures within the website''s blog section, increasing crawlability and indexation rates for new content pieces.
- Developed proficiency in various SEO tools such as SEMrush, Ahrefs, Moz, and Screaming Frog, allowing for more accurate data analysis and informed decision-making throughout the internship.
Assistant Property Manager
Rocket Station
Dallas
01.2018 - 05.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Kept accurate records of all resident and tenant correspondence.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Attended staff meetings and took extensive notes to share with property manager.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Reputation Specialist
MyHotelReputation.com
Los Angeles
01.2017 - 07.2019
- Moderated and monitored guest feedback across 700 Choice Hotel branches and 200 Booking.com properties.
- Outbound call to hotel managers if there are escalated review
- Implemented customer feedback system to inform product development.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Boosted branch online presence by developing comprehensive digital marketing strategy.
Dispatch Coordinator
Ship-A-Car Direct
Los Angeles
06.2017 - 01.2018
- After Sales Customer Experience
- Do outbound calls regarding the delivery of customer’s vehicles, check for any complaints, and ask for other related feedback
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
Customer Service Representative
Ibex Global Solution
Davao City, Davao Del Sur
08.2016 - 12.2017
- Customer Service Rep - Provide basic customer information information
- Basic Technical Troubleshooting with their cable services, before transferring to Tier-2
- Assisting customers where customers can pay on an agreed date to prevent service disconnection
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Improved resolution time with effective problem-solving for customer complaints.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Investigated and resolved customer inquiries and complaints quickly.
Technical Support Representative
Conectys
Davao City, Davao Del Sur
05.2015 - 04.2016
- Average about 65-77 calls per day.
- Provide Technical support by phone providing walk-throughs, and/or by-pass troubleshooting
- Determining hotel guest issues in connecting to the hotel's wireless network with their devices. (Re: laptop, game console, cellphone and etc.,)
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Virtual Assistant
Focus Inc Group
Davao City, Davao Del Sur
05.2013 - 04.2015
- Worked as a virtual assistant to a small company providing VoIP phone services
- Provided technical support to get the customer's phone back to operating state
- Tasked to do basic image enhancing and idea creation using Adobe Photoshop
- Bookkeeping Updating policies for insurance holders for a brokerage and uploading to company CRM
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Managed CRM input, exports and clean up.
- Promoted company values through consistent representation of brand voice in all written communications.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Customer Service Representative
Offsourcing Inc.
Davao City, Davao Del Sur
09.2011 - 04.2013
- Handled inbound calls for basic and over-the-counter skin care products
- Processed online orders and cancellations
- Team Lead
- Handled a team of 10 Customer Service Agents
- Monitored daily operations and created monthly and quarterly reports
- Conducted coaching sessions to discuss strengths and areas of improvement
- Mentored junior associates, providing guidance on best practices and professional development opportunities.
- Coordinated weekly meetings for internal and external groups.
- Initiated timely response to emails, voicemails, and written correspondence.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Established clear lines of communication between team members for better collaboration and overall efficiency.
- Assisted with new hire processing and existing training programs.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
Customer Service Representative
Sutherland Global Services
Davao City, Davao Del Sur
09.2009 - 06.2011
- Manage an average of 70-95 calls
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Etelecare Global Solutions
Cebu City
12.2006 - 04.2009
- Inbound Sales for Vonage
- Receiving calls from potential customers who are interested in learning about the product and eventually signing up over the phone
- Basic Technical Troubleshooting with their cable services, before transferring to Tier 2
- Customer Service for AOL
- Assist customers where they can pay on an agreed date to prevent service disconnection
- Sign-up by phone
- High-speed internet bundle qualification
- Billing arrangement - these calls are handled for customers who are unable to pay their monthly bills on time, or at the least make a partial payment
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Psychology
Holy Cross of Davao College
Davao City, Philippines01-2006
High School Diploma -
Assumption College of Davao
Davao City, Philippines01-2002
Skills
Property management
Tenant relations
Maintenance scheduling
Property inspections
Strong communication skills
Property maintenance
Property inspection
Lease negotiation
Fair housing regulations
Customer service
Property marketing
Lease agreements
Market research
Administrative support
Application processing
Timeline
Assistant Property Manager
TMT Property Services
01.2024 - 03.2026
Outbound Sales Representative
Medical Alert
06.2022 - 12.2022
Intake Coordinator
Kamin Health
12.2021 - 06.2022
Modular Kitchen Designer
Tri State Kitchen NY
07.2021 - 01.2022
SEO Intern
Webbizideas.com
05.2021 - 07.2021
Assistant Property Manager
Rocket Station
01.2018 - 05.2021
Dispatch Coordinator
Ship-A-Car Direct
06.2017 - 01.2018
Reputation Specialist
MyHotelReputation.com
01.2017 - 07.2019
Customer Service Representative
Ibex Global Solution
08.2016 - 12.2017
Technical Support Representative
Conectys
05.2015 - 04.2016
Virtual Assistant
Focus Inc Group
05.2013 - 04.2015
Customer Service Representative
Offsourcing Inc.
09.2011 - 04.2013
Customer Service Representative
Sutherland Global Services
09.2009 - 06.2011
Customer Service Representative
Etelecare Global Solutions
12.2006 - 04.2009
Bachelor of Science - Psychology
Holy Cross of Davao College
High School Diploma -
Assumption College of Davao