Darryl Jan Santos
Cainta,RIZ
Overview
9
9
years of professional experience
Work History
Content Moderator and Analyst
TaskUs Incorporated
04.2021 - Current
- Analyze every finance made in the customers account and check wherein the details provided are legitimate
- Securing customers accounts and making sure it won't be compromised
- Providing excellent customer satisfaction in terms of handing their accounts in a timely manner
- Utilized CRM Software to manage customer interactions and update records especially every transaction made
- Collaborated with team members to achieve shared goals and objectives
- Participated in training and development programs to enhance skills and knowledge
Technical Support Representative and Customer Service Representative
Quantrics Enterprises Incorporated
09.2018 - 04.2021
- Handled inbound/outbound customer calls, responding to inquiries and resolving issues
- Educating customers about the products, promotion, and discounts
- Schedule technician field dispatch for telecommunications problem and wirings
- Responded to customer complaints and concerns via phone and email
- Resolved issues promptly and professionally, ensuring high customer satisfaction
- Participated in training and development programs to enhance skills and knowledge
- Upsold and cross-sold products/services to customers, meeting sales targets
Technical Support representative and customer service representative
SITEL Company
08.2016 - 04.2018
- Handled inbound/outbound customer calls, responding to inquiries and resolving issues
- Educating customers about the products, promotion, and discounts
- Can handle 3 chat boxes at the same time and respond to customers in a timely manner
- Participated in training and development programs to enhance skills and knowledge
- Upsold and cross-sold products/services to customers, meeting sales targets
- Resolved issues promptly and professionally, ensuring high customer satisfaction
- Responded to customer complaints and concerns via phone, chats and email
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Education
Bachelor of Science - Marketing
Technological Institute of The Philippines
Quezon City 01.2012 - 05.2016
Skills
- Content management
- Cultural awareness
- Social media
- Online research
- Effective communication
- Problem identification
- Data interpretation
- Social media management
- Planning and coordination
- Desktop and laptop computers
- Research proficiency
- Clerical oversight
- Professionalism
- Microsoft office
- Team collaboration
- Flexible schedule
- Quality control
- Attention to detail
- Team building
- Adaptability and flexibility
- Problem-solving
- Active listening
- Multitasking Abilities
- Staff leadership and supervision
- Time management
- Self motivation
- Quality control analysis
- Continuous improvement
- MS office proficiency
- Problem-solving abilities
- Customer service
- Leadership and task delegation
Certification
English Language Proficiency - NC 2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementCompany CulturePaid time offPaid sick leavePersonal development programsTimeline
Content Moderator and Analyst
TaskUs Incorporated
04.2021 - Current
Technical Support Representative and Customer Service Representative
Quantrics Enterprises Incorporated
09.2018 - 04.2021
Technical Support representative and customer service representative
SITEL Company
08.2016 - 04.2018
Bachelor of Science - Marketing
Technological Institute of The Philippines
01.2012 - 05.2016
Languages
English
Native language
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