Darryl Dale Opiña
MUNTINLUPA
Summary
Adept at cross-selling and upselling, I enhanced customer engagement at Concentrix, fostering repeat business through exceptional relationship-building skills. My expertise in product knowledge and empathy ensured personalized service, significantly contributing to client satisfaction. This blend of technical proficiency and emotional intelligence underpins my track record of driving sales and nurturing lasting customer relationships.
Overview
2
2
years of professional experience
Work History
CSR, Sales
Foundever
09.2024 - 01.2025
CSR, Sales
Concentrix
06.2023 - 09.2023
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
Bachelors - Information And Communication Technology
Philippine Women's University - CDCEC
Sta. Cruz, Laguna08.2022
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
- Goal-oriented mindset
- Product knowledge expertise
- Customer relations
- Product knowledge
- Problem resolution
- Service upselling
- Order processing
- Brand representation
- Product sales
- Customer relationship management (CRM)
- Information security
- Coordination
- Product and service solutions
- Building rapport
- Account management
- International sales support
- De-escalation techniques
- Call center experience
- Active listening
- Call management
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Creative problem solving
- Decision-making
- Relationship building
- Computer proficiency
- Client relations
- Technical troubleshooting
- Payment processing
- Stress management
Timeline
CSR, Sales
Foundever
09.2024 - 01.2025
CSR, Sales
Concentrix
06.2023 - 09.2023
Bachelors - Information And Communication Technology
Philippine Women's University - CDCEC
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