Basketball
Darren Jay Nuñez
Debit And Credit Account Specialist
Cebu City
Summary
Dynamic professional with a robust background in the BPO industry since 2013, showcasing a strong blend of communication, leadership, and technical skills. Proven ability to engage effectively with clients and contribute innovative ideas that enhance business operations. Adept at thriving in both team-oriented and independent environments, consistently delivering results that drive success. Committed to leveraging extensive experience to foster growth and efficiency in future endeavors.
Overview
14
14
years of professional experience
Work History
Senior Account Specialist
JP Morgan Chase
11.2023 - Current
- Collaborated with cross-functional teams to optimize account performance and client satisfaction.
- Resolved escalated issues quickly, maintaining positive client relationships while safeguarding company interests.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Negotiated prices, terms of sales and service agreements.
Team Leader
Wipro BPO Philippines Ltd. Inc.
02.2021 - 09.2023
- Led a team of customer support specialists to enhance service delivery and team efficiency.
- Developed training materials and conducted workshops to upskill team members in service protocols.
- Analyzed customer feedback to refine support processes, significantly improving overall customer experience.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolutions.
Subject Matter Expert
Wipro BPO Philippines Ltd. Inc.
07.2016 - 02.2021
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Customer Service Representative
Wipro BPO Philippines Ltd. Inc.
07.2015 - 07.2016
- Contractual
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty through dedicated support.
- Managed escalated issues, implementing solutions that improved service delivery and reduced resolution times.
- Trained new team members on customer service protocols, fostering a knowledgeable and effective workforce.
- Utilized CRM software to track customer interactions, ensuring accurate records and streamlined follow-ups.
Customer Service Representative
Collabera Solutions Private Limited
09.2014 - 01.2015
- Contractual
Kitchen Staff, Waiter, Bartender, Food Dispatcher, Receptionist
White Sands Resort
10.2012 - 03.2013
- On-the-job training
- Prepared and presented a variety of dishes promptly, ensuring customer satisfaction with each meal.
- Assisted in managing food inventory and supplies, maintaining stock levels for efficient service.
- Maintained cleanliness and organization of kitchen areas, contributing to a safe working environment.
- Collaborated with team members to streamline service operations, enhancing overall dining experience.
Education
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus
03-2013
Bachelor of Science - Nursing
University Of San Jose Recoletos
10-2008
High School Diploma -
University of San Jose Recoletos
04.2001 -
Skills
Account management
Issue resolution
Escalation handling
Customer trust building
Team leadership
Training development
Customer feedback analysis
Problem resolution
Knowledge sharing
Mentoring
Customer satisfaction enhancement
Professional demeanor
Industry expertise
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 7 in the development of Project Phoenix.
- Resolved product issue through consumer testing.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
MMA
Pickleball
Cooking
Hiking
Timeline
Senior Account Specialist
JP Morgan Chase
11.2023 - Current
Team Leader
Wipro BPO Philippines Ltd. Inc.
02.2021 - 09.2023
Subject Matter Expert
Wipro BPO Philippines Ltd. Inc.
07.2016 - 02.2021
Customer Service Representative
Wipro BPO Philippines Ltd. Inc.
07.2015 - 07.2016
Customer Service Representative
Collabera Solutions Private Limited
09.2014 - 01.2015
Kitchen Staff, Waiter, Bartender, Food Dispatcher, Receptionist
White Sands Resort
10.2012 - 03.2013
High School Diploma -
University of San Jose Recoletos
04.2001 -
Bachelor of Science - Hotel and Restaurant Management
University of Cebu-Main Campus
Bachelor of Science - Nursing
University Of San Jose Recoletos
Personal Data
- Permanent Address: 713-A Bulacao Pardo, Cebu City
- Date of Birth: February 26, 1988
- Age: 35 years old
- Gender: Male
- Civil Status: Married
- Citizenship: Filipino