Summary
Overview
Work History
Education
Skills
Websites
Software
Certification
Timeline
Generic
Darlyn Macariza

Darlyn Macariza

TEACHER/CUSTOMER SERVICE REPRESENTATIVE
Jordan, Western Visayas

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adapt at exploring different solutions to address customer needs effectively.


Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.


Overview

7
7
years of professional experience
1
1
Certification
2
2
Languages

Work History

English Teacher

Private School
04.2022 - 04.2025
  • Developed innovative lesson plans to engage students in English language learning.
  • Prepared and implemented lesson plans covering required course topics.
  • Increased student motivation by providing timely feedback and recognizing individual achievements.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Kept classroom organized, clean and safe for students and visitors.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
  • Prepared comprehensive English curriculum for multiple classes.
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.

Customer Service Representative

BPO Company
06.2018 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Education

Bachelor of Secondary Education - English

Guimaras State University
Jordan, Province Of Guimaras, Philippines
04.2001 -

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Adaptability and flexibility

Time management

Data entry

Data collection

Problem resolution

Critical thinking

Microsoft Excel

Appointment scheduling

Computer proficiency

Paperwork processing

Customer relationship management (CRM)

Live chat support

Microsoft outlook

Microsoft Office Suite

Documentation

Microsoft PowerPoint

Administrative support

Spreadsheets

Proofreading

Websites

Software

Chrome

Microsoft Office

Capcut

Canva

Gmail

Zoom

Certification

Licensed Professional Teacher- March 2023

Timeline

English Teacher

Private School
04.2022 - 04.2025

Customer Service Representative

BPO Company
06.2018 - 04.2022

Bachelor of Secondary Education - English

Guimaras State University
04.2001 -

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Darlyn MacarizaTEACHER/CUSTOMER SERVICE REPRESENTATIVE