Hi, I’m
DARLYN ATIBULA
GINGOOG CITY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales and servicing settings industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. To gain more experience and skills in pursuit of the client's goal, uphold a good relationship, and provide complete support to the entire organization and team. Highly organized Client Service Representative who possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
12
years of professional experience
Work History
FCO WORLDWIDE INC
Client Service Representative
02.2018 - 12.2022
Job overview
- To provide first-class client service relationship experience with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with internal departments to resolve account issues and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
American Express International
Customer Care Professional
05.2016 - 12.2017
Job overview
- Trained for US Credit Card and Charge Card account for American Express, provide excellent service, and promote relationship care, to enhance customer experience
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Not just to provide 1st call resolution but to value customer's business and go beyond mile for customer care.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Resolved concerns with products or services to help with retention and drive sales.
Citigroup Business Process Solutions Pte. Ltd.
Phone Bank Officer
10.2013 - 05.2016
Job overview
- Was trained for Citibank Australian Account for Credit Card, Wealth accounts, and Lending Accounts.
- Provide excellent phone banking experience, assist with Fund Transfer, Balance transfer and any bank-related concern.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Convergys Corporation Philippines
Customer Service Specialist
10.2010 - 10.2013
Job overview
- Trained for two LOB's providing excellent customer service to Health Care Professionals.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Education
Bataan Peninsula State UniversityBalanga, Bataan Philippines
Bachelor of Science from Nursing
03.2009
Far Eastern UniversityManila, Philippines
Undergraduate of General Science Education
03.2004
Lamao National High SchoolLamao, Limay, Bataan Philippines
03.2003
Lamao Elementary SchoolLamao, Limay, Bataan Philippines
03.1999
Skills
- Microsoft Office
- Issue and Complaint Resolution
- Database Management
- Billing Adjustments and Refunds
- Membership Inquiries and Renewals
- Database Maintenance
- Customer Data Confidentiality
- Sales and Upselling
- Administrative and Office Support
- Payment Processing
- Client Relations
- Funds Transfer
- Outbound Calling
- Payment Reminders
Languages
English
Advanced (C1)
Timeline
Client Service Representative
FCO WORLDWIDE INC
02.2018 - 12.2022
Customer Care Professional
American Express International
05.2016 - 12.2017
Phone Bank Officer
Citigroup Business Process Solutions Pte. Ltd.
10.2013 - 05.2016
Customer Service Specialist
Convergys Corporation Philippines
10.2010 - 10.2013
Bataan Peninsula State University
Bachelor of Science from Nursing
Far Eastern University
Undergraduate of General Science Education
Lamao National High School
Lamao Elementary School
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