Darlie Macabugao
City Of Lipa
Summary
Dedicated and versatile professional with a strong track record in start-ups and established organizations. Experienced in sales and customer service, adept at conflict resolution, and consistently exceeds sales targets. Also provides tutoring support for an after-school program and manages merchandise inventory.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
J Blanton Plumbing
11.2023 - Current
- Assisted customers with inquiries and provided support to resolve issues.
- Educated customers on product features and best practices for usage.
- Handled customer complaints by listening actively and offering solutions.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
- Mentored new hires within the Customer Success team contributing towards overall improvement in team performance and cohesion.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Wrote detailed technical documentation for company products.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Exceeded sales targets through effective planning and goal setting.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Increased booking efficiency by streamlining reservation processes and implementing new software tools.
- Resolved booking-related issues promptly, minimizing disruptions to events and maintaining positive client experiences.
- Educated clients about product features by conducting thorough presentations.
- Employed persuasive techniques for closing sales and building customer loyalty.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
Homebased Educator
Izumi Global Inc.
10.2020 - 03.2021
- Key responsibilities include administering math lessons to Filipino children and giving feedback to student and parent based on company guidelines
- Regularly reporting to center manager regarding student needs, concerns & study progress, as well as attending any added Training set by head office
- Performing any task related to online lessons and its preparations
Real Estate Salesperson
Primus Land Realty
10.2017 - 03.2018
- Key responsibilities include tasks such as providing guidance and assisting sellers and buyers in marketing and purchasing property, generating client leads and widening network, determining clients’ needs and financial abilities to propose solutions that suit them, display and market real property to possible buyers, maintain and update listings of available properties, promote sales through advertisements, open houses and listing services and remain knowledgeable about real estate markets and best practices
Senior Sales Property Consultant
Brittany Corporation
04.2017 - 10.2017
- Key responsibilities include tasks such as providing guidance and assisting buyers in purchasing property, generating client leads and widening network, determining clients’ needs and financial abilities to propose solutions that suit them, display and market real property to possible buyers, maintain and update listings of available properties, promote sales through advertisements, open houses and listing services and remain knowledgeable about real estate markets and best practices
Junior Sales Property Consultant
Filinvest Land Corporation
01.2017 - 04.2017
- Key responsibilities include tasks such as providing guidance and assisting buyers in purchasing property, generating client leads and widening network, determining clients’ needs and financial abilities to propose solutions that suit them, display and market real property to possible buyers, maintain and update listings of available properties, promote sales through advertisements, open houses and listing services and remain knowledgeable about real estate markets and best practices
Merchandise-Sales Coordinator
Kekel's General Merchandise
03.2016 - 01.2017
- Key Responsibilities include monitoring the availability of stock on the store floor
- Moving stock from the storage area to the store
- Assisting with merchandise handling, packing, and pricing
- Also includes monitoring of number of sales
Technical Support Representative
Concentrix Philippines
09.2015 - 01.2016
- Account: HTC
- Mix voice and non-voice
- Work role entails providing response and solutions to issues experienced by users of technological products or services
Technical Support Representative
Convergys Philippines
10.2014 - 02.2015
- Account: Dish Network
- Voice Account
- Key responsibilities include assisting customers regarding bill queries or helping resolve technical issues with cable
Customer Service/Sales Representative
Teleperformance Philippines
05.2014 - 09.2014
- Account: Hotels.com/Expedia
- Voice Account
- Key role is to help calling customers place reservations and payments for travel, such as hotel reservations, flight booking and transportation accommodations
- Also helps customers answer any queries about promos, booking details and tourism
Customer Service Representative
StarTek Philippines
06.2011 - 11.2012
- Account: Comcast
- Back-office Work/Non-voice
- Key responsibilities include resolving tickets submitted for landline, TV box and Internet issues
Education
Bachelor of Science - Computer Science
Undergraduate
Social Media Management Course -
08.2023
15-hour Virtual Assistant Social Media Marketing Course -
08.2023
9-hour Real Estate Virtual Assistant Course -
08.2023
120-Hour TEFL Certificate Course -
08.2020
Skills
- Microsoft Excel
- Canva
- Microsoft Word
- Adobe Photoshop
- Data Entry
- Social Media Marketing
- Social Media Management
- Google Workspace
- Content Creation
- Zendesk
- Salesforce
- Trello
- ZohoDesk
- Jira
- ServiceTitan
- Dialpad
- 3cx
- Google Workspace
Timeline
Customer Success Specialist - J Blanton Plumbing
11.2023 - Current
Homebased Educator - Izumi Global Inc.
10.2020 - 03.2021
Real Estate Salesperson - Primus Land Realty
10.2017 - 03.2018
Senior Sales Property Consultant - Brittany Corporation
04.2017 - 10.2017
Junior Sales Property Consultant - Filinvest Land Corporation
01.2017 - 04.2017
Merchandise-Sales Coordinator - Kekel's General Merchandise
03.2016 - 01.2017
Technical Support Representative - Concentrix Philippines
09.2015 - 01.2016
Technical Support Representative - Convergys Philippines
10.2014 - 02.2015
Customer Service/Sales Representative - Teleperformance Philippines
05.2014 - 09.2014
Customer Service Representative - StarTek Philippines
06.2011 - 11.2012
Ama Computer College - Bachelor of Science, Computer Science
The Social Army by Armi Valentine - Social Media Management Course,
Freelance Academy - 15-hour Virtual Assistant Social Media Marketing Course,
Freelance Academy - 9-hour Real Estate Virtual Assistant Course,
International Open Academy - 120-Hour TEFL Certificate Course,
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