Spreadsheets
Darlene Kate Vic
BS PSYCOLOGY
DAVAO CITY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
BUSINESS UNIT MANAGER -LICENSING
CENTER FOR AMBULATORY SURGERY AND TOTAL MEDICAL CARE OF DAVAO (CAST-MD) INC
DAVAO CITY
08.2022 - Current
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Launched quality assurance practices for each phase of development
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive Assistant
CASTMD INC
Davao City, Davao del Sur, R11, Philippines
2020.01 - 2021.12
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Handled confidential and sensitive information with discretion and tact.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Coordinated events and worked on ad hoc projects.
- Filed paperwork and organized computer-based information.
- Screened personal and business calls and directed to appropriate party.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Created and managed office systems to efficiently deal with documentation.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Wrote reports, executive summaries and newsletters.
- Volunteered to help with special projects of varying degrees of complexity.
Airline Ticket Agent
EKL TICKETING
DAVAO CITY
08.2016 - 06.2018
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
- Directed passengers to correct airport terminal locations.
- Sold airline tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Human Resources Coordinator
GAISANO MALL OF DAVAO
DAVAO CITY
04.2017 - 02.2018
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Handled employee inquiries and complaints regarding policy and benefits issues.
Medical Secretary
KIDNEY CLINIC
DAVAO MEDICAL SCHOOL FOUNDATION HOSPITAL DAVAO CITY
04.2010 - 10.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Education
Bachelor of Science - PSYCHOLOGY
HOLY CROSS OF DAVAO COLLEGE
DAVAO CITY 03.2014 - 10.2017
Skills
Business administration
Software
Word processing
Social Media
Timeline
BUSINESS UNIT MANAGER -LICENSING
CENTER FOR AMBULATORY SURGERY AND TOTAL MEDICAL CARE OF DAVAO (CAST-MD) INC
08.2022 - Current
Executive Assistant
CASTMD INC
2020.01 - 2021.12
Human Resources Coordinator
GAISANO MALL OF DAVAO
04.2017 - 02.2018
Airline Ticket Agent
EKL TICKETING
08.2016 - 06.2018
Bachelor of Science - PSYCHOLOGY
HOLY CROSS OF DAVAO COLLEGE
03.2014 - 10.2017
Medical Secretary
KIDNEY CLINIC
04.2010 - 10.2016
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