DARLENE JOY FULLA

Experienced Customer Service Representative bringing 3 years and 5 months of quality performance in customer support roles. Skilled Subject Matter Expert and Trainer in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Professional with strong expertise in process management and optimization. Skilled at enhancing operational efficiency, driving continuous improvement, and ensuring compliance with industry standards. Focused on team collaboration and delivering impactful results while adapting to changing requirements. Known for analytical problem-solving, effective communication, and leadership in high-pressure environments.