Hi, I’m
Darlene Ann Comendador
Client Service Associate
City Cebu
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Successful Client Service Associate with experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Courteous Passenger Service Agent boasting 2 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction. Efficient and hardworking with proactive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
4
years of post-secondary education
3
Languages
Work History
BDO Unibank Inc.Consolacion, Cebu
Client Service Associate
01.2023 - Current
Job overview
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
RobapanEniwa, Hokkaido
Technical Intern Trainee
08.2019 - 07.2022
Job overview
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored product standards and quality-control programs.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
MIASCOR Ground Handling Services Co.Lapu-lapu, Cebu
Passenger Service Agent
08.2015 - 12.2017
Job overview
- Managed team member schedules and work assignments
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources
- Verified identification and travel documents to efficiently board passengers for on-time departure
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Survey Sampling InternationalLapu-lapu, Cebu
Market Researcher
04.2015 - 07.2015
Job overview
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.
- Used various market research tools and techniques to gather, analyze and interpret data.
Education
Royal Christian CollegeM.C. Briones St., Mandaue City Cebu, Philippines
Bachelor of Science from Airline Management
06.2011 - 03.2015
Skills
Customer service management
Availability
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Timeline
Client Service Associate
BDO Unibank Inc.
01.2023 - Current
Technical Intern Trainee
Robapan
08.2019 - 07.2022
Passenger Service Agent
MIASCOR Ground Handling Services Co.
08.2015 - 12.2017
Market Researcher
Survey Sampling International
04.2015 - 07.2015
Royal Christian College
Bachelor of Science from Airline Management
06.2011 - 03.2015
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