Darlene Angela Boker
Freelancer
Lapu-Lapu City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Patient and dedicated ESL teacher skilled t developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
The Results Mactan Company
Lapu-Lapu City
01.2015 - 08.2023
assi
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
ESL Teacher
Genius English Proficiency Academy
Lapu-Lapu City
01.2019 - 07.2020
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
Education
Bachelor of Arts - Advertising Arts
University of San Carlos
Cebu, Philippines 04.2001 -
Skills
Content Writing
undefinedTimeline
ESL Teacher
Genius English Proficiency Academy
01.2019 - 07.2020
Customer Service Associate
The Results Mactan Company
01.2015 - 08.2023
Bachelor of Arts - Advertising Arts
University of San Carlos
04.2001 -
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