DARLENE MAATA

Managed approximately15 to 20 incoming calls, per day from customers.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Diagnosed and resolved complex integrated customer issues for support of voice, data, and messaging applications.

• Responded to customer requests for products, services, and company information, managed approximately 40 to 50 incoming calls, emails per day from customers.
• Managed timely and effective replacement of damaged or missing products
• Assisted in training new hires, sharing best practices in customer service protocols specific to the product
• Boosted customer retention by promptly handling complaints and providing appropriate solutions
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

• Increased customer satisfaction through efficient roadside assistance and quality repairs
• Answered roadside assistance calls for tows and other vehicle support

• Met customer call guidelines for service levels, handle time and productivity
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information
• Completing all admissions paperwork and entering it digitally

• Maintained accurate records of customer transactions in line with bank procedures
• Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow

• Documented human resources records and maintained confidentiality of sensitive personal information
• Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
• Maintained office supplies, distributed mail and processed invoices for payment