Summary
Overview
Work History
Education
Skills
Character References
Timeline
Generic

Alberto Pilapil

Cubao, Metro Manila,00

Summary

To obtain a career that will contribute my knowledge, skills, ability, and experiences from the fields of work for the benefits of the company to achieve their goals.

Overview

15
15
years of professional experience

Work History

Results Associates Agent

Results CX
08.2024 - Current
  • Handling calls as customer service agent.
  • Do Sales and answering billing concerns.
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for operations.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and positive experience throughout all calls.


Payment Executive

Wishland Software Technology Inc.
05.2019 - 12.2023
  • Responsible for the daily payment transactions processing (fund in/out).
  • Verify payment details such as acct name, number & payment amounts.
  • Handle all back-office duties related to payments.
  • Ensuring all payments are processed accurately & in a timely manner.
  • Submit requested/required screenshots at the end of the shift.
  • Ensure compliance with company policies & regulatory requirements.


Finance Settlement Assistant

Pacific Sea Philippines BPO Services Inc.
07.2017 - 02.2019
  • Responsible for processing members deposits & withdraw timely, accurately and comply with departments policy.
  • Process first level verification on all incoming & outgoing funds.
  • Conduct & submit daily reconciliation on all incoming and outgoing funds.
  • Attended customers queries on all fund related matters.
  • Perform other ad-hoc duties as and when assigned.
  • Encoding basic information from bank to the ledger, bank slip verification.

Remedial Accounts Specialist

Fundline Finance Corporation
06.2009 - 07.2017
  • Responsible for safekeeping records, files and documentations of the customers having delinquent accounts.
  • Verifies and visits the customer having delinquent accounts.
  • Serves Demand Letters to the Delinquent Accounts/Customers.
  • Counsels’ delinquent clients and explains the legal consequences for delay and non-payment of arrears/overdue.
  • Claims and repossession from delinquent clients.
  • Prepares a report and summary on the status of outstanding manager's accounts.

Education

Bachelor of Science - Marketing

EARIST
Nagtahan Sampaloc Manila
04-2009

Skills

  • Problem-solving skills
  • Customer service and care
  • Goal-oriented mindset
  • Documenting information
  • Computer Literate (MS Word, PowerPoint)
  • Advance MS Excel
  • Time oriented and punctual
  • Can easily cope up with stress

Character References

Darlene Delgado

Pacific Sea Philippines BPO Services Inc. / Executive Supervisor

Ayala Makati City

09934167478


Fille James Orozco

Wishland Software Technology Inc. / Payment Officer

Malugay Makati City

09267969845


Angelino Saberon

Results CX / Results Associates Agent

Q Plaza Cainta Rizal

09156427198

Timeline

Results Associates Agent

Results CX
08.2024 - Current

Payment Executive

Wishland Software Technology Inc.
05.2019 - 12.2023

Finance Settlement Assistant

Pacific Sea Philippines BPO Services Inc.
07.2017 - 02.2019

Remedial Accounts Specialist

Fundline Finance Corporation
06.2009 - 07.2017

Bachelor of Science - Marketing

EARIST

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Alberto Pilapil